Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons

"Best support app we have used"

What do you like best about Freshchat? The most liked feature was the ease of using the tool- frontend and backed both What do you dislike about Freshchat?

"It definitely helps in providing great customer experience"

What do you like best about Freshchat? The integrated suite of Freshchat under the Freshworks ecosystem makes things super simple for businesses to manage customer queries. It helps in providing a great customer experience. I also like the option of integrating Facebook, Whatsapp messages directly to Freshchat so that our agents don't have to look at multiple platforms to reply to the queries.

"Face of customer support on your home page"

What do you like best about Freshchat? Freshchat seamless integration with the homepage is one the best tool for a startup to clarify queries quickly. Integrating with Freddy AI reduced the tickets up to 30%

"Quick communication channel with clients and work colleagues"

What do you like best about Freshchat? I use Freshchat to interact more easily and quickly with clients and potential clients that I contact through social media management through digital marketing. I can increase the flow of clients and implement the corresponding chat. I like that you have a lot of interaction with customers through contextual messages from the chatbot, this allows you to offer your services and products, it is even the way to make a sale. With webhooks, I can obtain ...

"Robust Customer Engagement Chatbot"

What do you like best about Freshchat? It chatbot journey builder is the best feature that enables us to build contextual messaging and chatbot interaction at touchpoints. We can map CRM fields and assign the chat to the agent at any point of time. The best thing is to fetch data with the help of webhooks to help users with the exact information that they are looking for like Order status, Invoice amount or any activity-based information that is recorded in the platform.

"Interactive Chatbot Builder"

What do you like best about Freshchat? I liked the chat builder orchestration which allows us to create custom bot flow based on the business flow. It captures all customer details and allows us to share FAQs, Knowledge base articles, Video links and whatnot. I consider it as one of the most powerful chatbot builder

"Excellent tool for managing time and bills!"

What do you like best about Freshchat? The best part of Freshconnect is that it offers excellent tools for managing and tracking time, bills, and costs paid. It makes the workplace culture feel more cohesive across diverse groups. Because it is a somewhat complex piece of software, it takes some time to absorb and comprehend.

"customer experience is exceptional"

What do you like best about Freshchat? The food is always fresh and delicious, recommendation is very helpful What do you dislike about Freshchat?

"Make it fresh with Freshdesk"

What do you like best about Freshchat? Unified inbox experience to manage conversations across digital channels. What do you dislike about Freshchat?

"Intuitive and user friendly"

What do you like best about Freshchat? The user interface is very intutive and it does exactly what's meant to be What do you dislike about Freshchat?