9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 191-200 out of 630
AU
Anonymous User
11/29/22
"Complete product but can be complex"
What do you like best about Freshworks Customer Service Suite? Most features are available. There's always a way to achieve what you want to achieve.
AU
Anonymous User
11/08/22
"good chat portal to do your work"
What do you like best about Freshchat? We are writing with riders and the chat is working very well, sometimes there are some issues like lagging bugs, but its enough good to work with freshchat : - )
LJ
Lizier J
11/05/22
"How Freshdesk Omnichannel will make your life easier."
What do you like best about Freshworks Customer Service Suite? What I like the best about this product is the user interface and ease of access in terms of setting up and managing concerns inside the platform.
VT
Vince T
11/04/22
"Freshchat"
What do you like best about Freshchat? Easy integration, can add social media messages and also whatsapp What do you dislike about Freshchat?
LJ
Leung Jun C
10/27/22
"Run your business with Freshworks CRM."
What do you like best about Freshworks? It allows me to keep track of new leads and business. Set holdovers for tasks and follow-ups.
AU
Anonymous User
10/08/22
"One of the Best Tools for Live Support"
What do you like best about Freshchat? It offers a nice experience to the user. It works pretty well if it's well structured. It has a simple and user-friendly interface for customers, visitors, users of your application.
KP
Kalaiselvan P
10/06/22
"Freshchat Review of my own integration Experience"
What do you like best about Freshchat? its easy to integrate with my web channel, and we wanted Agent-like, automated behavior to get started to provide the initial support query. Our developer worked with the FreshChat team ( there were some initial API issues); however it worked seamlessly.
SQ
Sabir Q
10/06/22
"amazing review of freshchat"
What do you like best about Freshchat? flow of work is good , and handling chats and calls are very easy What do you dislike about Freshchat?
AU
Abdul U
09/28/22
"One of the best app"
What do you like best about Freshchat? One of the best software I have never used it before and also it work very perfect and amazing I think it shud be for all What do you dislike about Freshchat?
FM
Finn M
08/11/22
"Hard setup, easy use"
What do you like best about Freshchat? Embedding the FAQs into the welcome page reduces inquiry volume. Canned responses provide better first and average response time. You can see which page of your website does customer on while he or she messages you.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].