9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 181-190 out of 630
AL
Aravindhan L
04/05/23
"Freshchat is very useful and advanced tool which organizes all the chat channels in one place."
What do you like best about Freshchat? Bot capability and ease of use as a product. What do you dislike about Freshchat?
CC
Costas C
04/05/23
"Best all-round solution on the market"
What do you like best about Freshchat? Being able to add multiple channels into our Live Chat setup and then add Ticket integration with complete analytical reporting capability is a massive help to our business.
AU
Anonymous User
04/04/23
"Freshdesk Omnichannel"
What do you like best about Freshworks Customer Service Suite? Freshdesk Omnichannel ticket management helps to keep track of a lot of things such as sla times, it's very nice that they report against me, I like it. this is amazing.
JR
Jayanth R
04/04/23
"Freshchat has been easy to setup & use"
What do you like best about Freshchat? Top features of Freshchat: - Intelli-assign
AI
Andrej I
04/04/23
"Excellent platform"
What do you like best about Freshchat? It's super simple and super easy to use. Their customer support is always available for help for any queries. What do you dislike about Freshchat?
AU
Anonymous User
04/04/23
"It works, but it's confusing with several usability and interface quirks"
What do you like best about Freshchat? Quickly connect to a user that needs help or needs to ask a question. What do you dislike about Freshchat?
PS
Pedro S
04/04/23
"Freshchat great solution with a few adjustments needed"
What do you like best about Freshchat? I like that it has a good integration when we use it with freshdesk omnichannel. The integrations with multiple channels, especially slack which really helps. And the bot functionalities really help with triage on our day to day business.
FF
Fabricio F
03/20/23
"Regular Choice for a chat"
What do you like best about Freshchat? multiple service channels like a Instagram, facebook and whatsapp , integration with your website is very easy, with multiple groups and agents on the platform
RS
Rahul S
03/18/23
"Huge promises, poor delivery"
What do you like best about Freshchat? Initially, the pricing was very economical. What do you dislike about Freshchat?
MS
Manish S
12/26/22
"Waste of My Time"
What do you like best about Freshchat? Its conditional formatting, one-click publishing, and simple code deployment were some of my favourite features. However, my total experience was awful. The dashboard was not receiving inputs from the chatbot on my website. They don't even reply to the ticket.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].