9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 171-180 out of 630
AU
Anonymous User
05/16/23
"It's great but can be so much better"
What do you like best about Freshchat? Reliable and efficient. Bugs are less if you don't have a lot of automations What do you dislike about Freshchat?
DA
DIFAINI A
05/16/23
"Vey useful to make Live chat, LINE, FB messenger, Whatsapp to be one platform!"
What do you like best about Freshchat? The features are accessible for the new beginner; canned response is very useful! Dashboard is very excellent, we can see the live report and check specific chat groups by filtering.
AU
Anonymous User
05/16/23
"Very well-integrated, with a lot of features that help streamline workflow!"
What do you like best about Freshchat? It helps to prevent me from jumping between many tabs to complete my workflow, but instead centralises many things on one platform.
IV
Isabella V
05/16/23
"Omnichannel"
What do you like best about Freshchat? Gosto da centralidade das informações e de ter tudo em um só lugar. O suporte é bem rápido e sempre esteve disposto em me ajudar nos principais problemas.
AU
Anonymous User
05/16/23
"Efficient Customer Support and Engagement with Freshworks"
What do you like best about Freshworks? The range of products: Freshworks offers a comprehensive suite of software products, catering to various customer engagement needs. Whether it's customer support, sales, marketing, or project management, Freshworks provides a solution for each area, allowing businesses to streamline their operations and improve customer experience.
ME
Moatasem E
05/06/23
"Best if your use freshdesk as well"
What do you like best about Freshchat? I like the easy integration between othe Fresh suite softwares. It's quiet easy to get it seamlessly integrated, but a little tricky to integrate outside of their eco system.
AU
Anonymous User
04/18/23
"Great app"
What do you like best about Freshchat? Ability to send canned responses and also its quick and efficient What do you dislike about Freshchat?
PS
Parth S
04/06/23
"Good widget for website, not too great for flutter"
What do you like best about Freshchat? The web platform to manage tickets and everything is very good and user friendly What do you dislike about Freshchat?
GG
Gregor G
04/06/23
"A powerful chat platform that can be used in various use case from live chat to automated chat bot."
What do you like best about Freshchat? It integrates with all major chat aps from Facebook Messenger and Whatsapp... No matter the app that is plugged in the chat offers full functionality. A chatbot can run on WhatsApp, Messenger, or a website-placed chatbot. It is fairly easy to use and create chatbot flows and transform data with functions that are supported.
AP
Arun Prasath M
04/05/23
"Experience the Best of Both Worlds: A Review of a Good and Nice Platform"
What do you like best about Freshchat? Canned Responses Display Picture with designation
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].