9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 141-150 out of 630
EM
elvis m
07/06/23
"Awesome app"
What do you like best about Freshchat? This tool is easy to use and helps us help our valued customers :) What do you dislike about Freshchat?
AU
Anonymous User
07/06/23
"Easy to use!"
What do you like best about Freshchat? Easy to set up with different channels, and convert chats into tickets in Fresdesk. What do you dislike about Freshchat?
SS
Saad S
07/06/23
"Awesome tool"
What do you like best about Freshchat? The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.
AU
Anonymous User
07/06/23
"Super easy to setup and get started!"
What do you like best about Freshchat? The product has a clean UI and makes it easy to manage multiple conversations at once. What do you dislike about Freshchat?
AU
Anonymous User
07/06/23
"Great experience with Freshchat"
What do you like best about Freshchat? You can see all of the chats that are coming in and can add private notes for the other team members to check. What do you dislike about Freshchat?
EM
elvis m
07/06/23
"Awesome app"
What do you like best about Freshchat? This tool is easy to use and helps us help our valued customers :) What do you dislike about Freshchat?
AU
Anonymous User
07/06/23
"USER Friendly"
What do you like best about Freshchat? Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time. What do you dislike about Freshchat?
SS
Saad S
07/06/23
"Awesome tool"
What do you like best about Freshchat? The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.
AU
Anonymous User
07/06/23
"Super easy to setup and get started!"
What do you like best about Freshchat? The product has a clean UI and makes it easy to manage multiple conversations at once. What do you dislike about Freshchat?
AU
Anonymous User
07/06/23
"Easy to use!"
What do you like best about Freshchat? Easy to set up with different channels, and convert chats into tickets in Fresdesk. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].