9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 151-160 out of 630
AU
Anonymous User
07/06/23
"Great experience with Freshchat"
What do you like best about Freshchat? You can see all of the chats that are coming in and can add private notes for the other team members to check. What do you dislike about Freshchat?
CB
Cristian B
07/06/23
"Great software! Prompt support!"
What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.
AU
Anonymous User
07/06/23
"USER Friendly"
What do you like best about Freshchat? Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time. What do you dislike about Freshchat?
AK
Arun K
06/06/23
"Freshchat"
What do you like best about Freshchat? Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.
AK
Arun K
06/06/23
"Freshchat"
What do you like best about Freshchat? Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.
AU
Anonymous User
05/23/23
"Easy to chat with our clients with simple features"
What do you like best about Freshchat? Simple design and easy to follow up with clients on chats. Support agents on Freshcha are quick to responce and helpful.
AB
Amit B
05/23/23
"Value for money product"
What do you like best about Freshchat? Bot flows and simple intregrations with different software. Able to set up FAQs
JV
Jorge V
05/23/23
"Muy buen sistema, aunque con algunos fallos que deben de mejorar"
What do you like best about Freshchat? el sistema es versatil y eficaz, permite integrar chatbots con consultas via api externas que hemos integrado directamente con nuestra Knoledge base para devolver nosotros las respuestas más adecuadas.
AU
Anonymous User
05/22/23
"Freshchat implementation based on fresh desk use case"
What do you like best about Freshchat? Easy to understand all the dashboard metrics, and the social tab is also very helpful for having an overview of social media handles in one location
AS
Ali Sadhik S
05/19/23
"Best Customer Experience Platform"
What do you like best about Freshworks Customer Service Suite? ace of use and granular configurations and filtering the tickets
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].