9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 131-140 out of 630
KM
Karthik M
07/14/23
"The best in the business"
What do you like best about Freshchat? The UI is designed in a user friendly manner. What do you dislike about Freshchat?
SA
Satish A
07/14/23
"Freshchat is easier to use and navigate, it simplifies our job"
What do you like best about Freshchat? Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes
JM
Joseph M
07/13/23
"Freshchat is lively to work with."
What do you like best about Freshchat? Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.
AU
Anonymous User
07/13/23
"Excellent tool to handle customers via chats"
What do you like best about Freshchat? Intelliassign is one of the most useful section. What do you dislike about Freshchat?
B
Bharath
07/13/23
"Frinedly Tool to work on ticketing Process, Good Infrastructure well designed"
What do you like best about Freshchat? Frinedly Tool to work on ticketing Process, Good Infrastructure well designed What do you dislike about Freshchat?
K
Kamilia
07/12/23
"Short & simple"
What do you like best about Freshchat? Easy to navigate, simple layout, user-friendly What do you dislike about Freshchat?
AU
Anonymous User
07/11/23
"Functions are easy to navigate"
What do you like best about Freshchat? I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability.
SK
Sana K
07/10/23
"Awesome"
What do you like best about Freshchat? Quick & easy to use, user friendly can be recommended to others What do you dislike about Freshchat?
NG
Nehal G
07/07/23
"Great and smooth interaction for B2C."
What do you like best about Freshchat? Most easy and friendly interface even get more option to check the analytics of the agent and track all the records of agents and customer interaction of chats.
FN
Felipe N
07/07/23
"Complete and secure system."
What do you like best about Freshchat? The simplicity of using the system, has clear and very safe options. Very different from what we had before. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].