9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
Add to compare
Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Filter results
Sort by :
Showing 121-130 out of 630
AU
Anonymous User
07/15/23
"Admin Manager customer success"
What do you like best about Freshchat? Awesome services user friendly cost effective. What do you dislike about Freshchat?
AU
Anonymous User
07/15/23
"Sr. Manager"
What do you like best about Freshchat? Provides easiness and user friendly experince What do you dislike about Freshchat?
AU
Anonymous User
07/15/23
"Director"
What do you like best about Freshchat? Easy to handle and reports anyltics are great What do you dislike about Freshchat?
AU
Anonymous User
07/14/23
"Its a good experience to chat in the fresh chat"
What do you like best about Freshchat? The way they support in real-time. They are customer-centric and provide spot resolution. What do you dislike about Freshchat?
SP
Sreejith P
07/14/23
"User friendly and best chat supporting tool"
What do you like best about Freshchat? Realtime support from the team and easy to inter act with the customers and understanding their concerns and queries What do you dislike about Freshchat?
NH
Niranjan H
07/14/23
"Awesome!"
What do you like best about Freshchat? Easy to use.User friendly. Would help in effective resolution. What do you dislike about Freshchat?
RK
Raman K
07/14/23
"Awesome Tool for Support"
What do you like best about Freshchat? Allows is to easily manage our chat support with our customers and ticket raising is easier. What do you dislike about Freshchat?
SS
Sarah S
07/14/23
"The overall interaction experience with customer through Freshchat is amazing"
What do you like best about Freshchat? The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer.
RA
Renu A
07/14/23
"Best chat platform to interact with the customers"
What do you like best about Freshchat? Freshchat is the easiest platform to interact with customers' queries and concerns on a real-time basis, solving customers' doubts about the services we offer.
PL
Pushpalatha L
07/14/23
"Very good app"
What do you like best about Freshchat? It is a user-friendly app and very useful for the customer support team to chat on time with customers. What do you dislike about Freshchat?
Free vendor scorecard
Evaluate Freshdesk Messaging (Formerly Freshchat) objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshdesk Messaging (Formerly Freshchat) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].