9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 91-100 out of 630
OV
Oshita V
08/17/23
"Good interface and user friendly"
What do you like best about Freshchat? The best part about freschat is it's smooth navigation to different tabs/topics. We can customise the options or KRA we need on our own and the way we want. They give a details report on each metrics or fuctions and with charts and bargraph which is easy to understand.
AA
Alexcia A
08/17/23
"I'm a agent that uses freshchat to talk to customer and its a very easy flowing process to use it"
What do you like best about Freshchat? That its simple, and not hard to us. With every update, it makes the program even easlier to use What do you dislike about Freshchat?
MM
Manoj M
08/17/23
"Good interface. User friendly and customised views"
What do you like best about Freshchat? Easy to use and AI-enabled which helps in communication. Customized view. User-friendly dashboard with graphs that can filter as per our needs. Ticket creation is good because it actually amends all the chat on a single click.
OA
Olanrewaju A
08/17/23
"Post Sales and Customer Support Re-Imagined 🚀"
What do you like best about Freshchat? It's so much Flexible. Unlike most CRM platforms, you can jump straight into a consultation session (Google Meet and I think, Zoom) to avoid the back and forth on chat. The configurations and set up is also very smooth.
MM
Manoj M
08/17/23
"Good interface. User friendly and customised views"
What do you like best about Freshchat? Easy to use and AI-enabled which helps in communication. Customized view. User-friendly dashboard with graphs that can filter as per our needs. Ticket creation is good because it actually amends all the chat on a single click.
KS
Kumar S
08/17/23
"Ideal for for Business Communication"
What do you like best about Freshchat? Freshchat provides chat support for businesses and the feature I like most is WhatsApp Business Integration & E-Mail Notifications to customers once they come offline.
AU
Anonymous User
08/15/23
"One of the best live chat tool out there"
What do you like best about Freshchat? My favourite part about Freshchat is the quick option to use canned templates. As a Chat Support, I always have to be fast when answering customer inquiries and this feature helps a lot. It's very easy to edit out the templates if needed and we can add as many as we want!
AU
Anonymous User
08/13/23
"Freshchat Overview"
What do you like best about Freshchat? I like how I can have jot forms automatically save for easy access to send to customers. What do you dislike about Freshchat?
CM
Colleen M
08/12/23
"great chat channel!"
What do you like best about Freshchat? FreshChat is very user friendly. It is easy for our patient's to use as well as the staff. It is helpful that it allows us to see when the patient has read the message.
CM
Colleen M
08/12/23
"great chat channel!"
What do you like best about Freshchat? FreshChat is very user friendly. It is easy for our patient's to use as well as the staff. It is helpful that it allows us to see when the patient has read the message.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].