9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 101-110 out of 630
KK
KANAGARAJ K
08/11/23
"OmniChannel Chat support simplified"
What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc
RY
Rumshaa Y
08/11/23
"Freshchat Omnichannel experience"
What do you like best about Freshchat? It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.
KK
KANAGARAJ K
08/11/23
"OmniChannel Chat support simplified"
What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc
AU
Anonymous User
08/11/23
"Easy app to communicate with the customers."
What do you like best about Freshchat? There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.
AK
Ashwani K
08/11/23
"Quickly and easily contact with client through Freshchat portal"
What do you like best about Freshchat? It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Convseration done with client's are saved as ticket.
NK
Nikhil K
08/11/23
"Feedback on FC"
What do you like best about Freshchat? Reporting part is very easy, each and every single report is available on dashboarda and in details as wel What do you dislike about Freshchat?
MF
Mohammed F
08/11/23
"It's too easy to work"
What do you like best about Freshchat? Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it
YT
Yuvaraj T
08/11/23
"Notifications issue"
What do you like best about Freshchat? It is fast, user friendly, new features are there. What do you dislike about Freshchat?
AS
Adrian S
08/10/23
"Great product for customer support"
What do you like best about Freshchat? The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc.
AU
Anonymous User
08/10/23
"Such a smooth tool"
What do you like best about Freshchat? I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].