9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 81-90 out of 630
SP
Sridhar P
08/20/23
"Very friendly to use."
What do you like best about Freshchat? Easy to use. User friendly.
SV
Sai Varma C
08/19/23
"How life has become more efficient to use the tool"
What do you like best about Freshchat? It is the most beautiful work place to work for me as I use it daily for my work where it is very easy to use and compatible, It is very easy to connect with different type of peoples across the world.
RS
Ravi s
08/19/23
"Freshchat review"
What do you like best about Freshchat? The rephrase option is about the fresh chat What do you dislike about Freshchat?
JH
Joy Hazel C
08/18/23
"I have used freschat for a year by now and I can say that using this is making my job easy"
What do you like best about Freshchat? I like Freschat because of its efficient service, Easy to access to all tabs, Very convenient to use especially when it comes to chatting with a customer, I become more productive and my Quality of work is now achievable.
ML
Mar L
08/18/23
"It is a very good software, but with some limitations"
What do you like best about Freshchat? It is a very good software in general terms. It is a very easy to use tool. They offer many options for administrators to take control of the account and to fix possible errors that arise.
SS
Sakender S
08/18/23
"Simple Chat Application to manage business chat efficiently"
What do you like best about Freshchat? Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app.
GK
Goapl K
08/18/23
"Efficient chat support for businesses"
What do you like best about Freshchat? The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard.
AU
Anonymous User
08/18/23
"Time fly's by in expert. Never a dull moment"
What do you like best about Freshchat? The pace your time goes by extreemly fast What do you dislike about Freshchat?
ML
Mar L
08/18/23
"It is a very good software, but with some limitations"
What do you like best about Freshchat? It is a very good software in general terms. It is a very easy to use tool. They offer many options for administrators to take control of the account and to fix possible errors that arise.
AK
Anuj K
08/17/23
"Features of Freshchat"
What do you like best about Freshchat? Freshchat is a best tool to solve various What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].