9.6
Spot Score
Freshbooks Reviews in July 2026: User Ratings, Pros & Cons
Invoicing made easy. Anytime, anywhere.
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Freshbooks Reviews & Ratings
Spotsaas Editor’s POV
FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more
Freshbooks pros and cons
User-friendly interface, making it simple to set up and use even for non-accounting experts.
Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.
Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.
Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).
Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.
Invoice customization options are relatively limited, which may not meet specific branding needs.
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Showing 21-30 out of 1352
VU
Verified User in Apparel & Fashion
01/16/26
What do you like best about FreshBooks?Easy to use and allows me to keep up with my finances regularlyReview collected by and hosted on G2.com.What do you dislike about FreshBooks?As a small business I would like the option of having more than 5 clients without having to upgrade my plan for more features than I need to useReview collected by and hosted on G2.com.
VU
Verified User in Construction
01/13/26
What do you like best about FreshBooks?Invoices sent to customers from system. Can tell aging of invoices easily.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?When typing an invoice any time I put an item on an invoice it gives it $0. Sometimes I just want to put the room name that I'm invoicing but it shows $0. Also, I can't look up or batch invoices by address unless I create a project. Some jobs are simple and one to two times but it would be nice to ...
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VU
Verified User in Consumer Goods
01/12/26
What do you like best about FreshBooks?It is very easy to add and pay invoices.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?I cannot think of anything that I dislike.Review collected by and hosted on G2.com.
S
Siegmar
01/07/26
I am glad to be back
I am glad to be back and the customer service are human !That creates trust in me thank you very much much.Siegmar
N
Natalia
01/03/26
Easy to use platform
Easy to use platform. The custumer support has been fantastic!
R
Robert
01/03/26
Incredible tech support with human beings, little or no wait
The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars
JC
Judy Connole
01/02/26
The person who helped me was very…
The person who helped me was very knowledgeable. Also very pleasant to talk to.
VU
Verified User in Information Technology and Services
12/16/25
What do you like best about FreshBooks?It is easy to create a new invoice and edit any invoices.And at the same time, it provides a dashboard view which summarises all clients' status along with pending payments.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?It logs out once you close the tab, and every time you need an OTP to log in.Review collected by and hosted on G2.com.
BN
Bhoomika N.
12/16/25
What do you like best about FreshBooks?I like FreshBooks for its easy invoicing and how it saves me time while maintaining accuracy. Its non-accountant friendly design is great, allowing people without much accounting knowledge to use it effectively. The simple sign-up process with guided onboarding made the initial setup hassle-free.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?I don't like the lack of offline access, which restricts my ability to work ...
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PM
Paul Max
12/09/25
Extremely prompt
Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].