9.6
Spot Score
Freshbooks Reviews in July 2026: User Ratings, Pros & Cons
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Freshbooks Reviews & Ratings
Spotsaas Editor’s POV
FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more
Freshbooks pros and cons
User-friendly interface, making it simple to set up and use even for non-accounting experts.
Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.
Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.
Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).
Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.
Invoice customization options are relatively limited, which may not meet specific branding needs.
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Showing 11-20 out of 1352
VU
Verified User in Design
04/22/26
What do you like best about FreshBooks?simple, fast, intuitive, emailing invoices to clients with tracking,Review collected by and hosted on G2.com.What do you dislike about FreshBooks?Primarily billing issues. I'm adding this sentence to get past the input filterReview collected by and hosted on G2.com.
KF
Katie F.
04/21/26
What do you like best about FreshBooks?The UX is amazing - super simple but sensible layout, mobile app is handy for pulling invoices on the fly!Review collected by and hosted on G2.com.What do you dislike about FreshBooks?The search functionality isn't always the best - I often have to type close to the exact name of the business/contact to get it to display.Review collected by and hosted on G2.com.
JW
Jason W.
04/15/26
What do you like best about FreshBooks?FreshBooks is a winner because it doesn't feel like a chore. The invoicing is slick, and the built-in time tracking is a lifesaver if you're billing by the hour—it just pulls everything together without the usual manual headache. It’s perfect for keeping things clean and professional without needing a degree in finance to navigate the dashboard.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?The biggest headache is the ...
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VU
Verified User in Graphic Design
04/14/26
What do you like best about FreshBooks?Invoicing and payment collection, tracking business profitability, estimates, keeping things organized for tax timeReview collected by and hosted on G2.com.What do you dislike about FreshBooks?Can't think of anything at the moment. Works well.Review collected by and hosted on G2.com.
VU
Verified User in Computer Software
04/10/26
What do you like best about FreshBooks?Very easy to use. And their customer service is an A+.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?The Price and continued increases in price.Review collected by and hosted on G2.com.
IC
Ignacio C.
04/08/26
What do you like best about FreshBooks?FreshBooks is easy to use and makes invoicing, expense tracking, and time tracking simple. I like that it helps me stay organized and get paid fasterReview collected by and hosted on G2.com.What do you dislike about FreshBooks?I dislike that FreshBooks can become expensive and has limitations on users, clients, and advanced accounting features. It works well for basic invoicing, but it can feel restrictive as a business gets bigger.Review collected by ...
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VU
Verified User in Marketing and Advertising
04/01/26
What do you like best about FreshBooks?Support, if I can not figure out what I want to accomplish, support comes through on a timely manner.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?Invoices not getting through to clients.Review collected by and hosted on G2.com.
VU
Verified User in Maritime
03/24/26
What do you like best about FreshBooks?Small business admin from bookkeeping to invoicing.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?No sales perspectives (ie what is coming down the pipe)Review collected by and hosted on G2.com.
CE
Christian E.
01/19/26
What do you like best about FreshBooks?The ease of setup and recurring invoices from FreshBooks is great! It saves time for our bookkeeper and controller. Also, making global changes for clients is smooth and straightforward.Review collected by and hosted on G2.com.What do you dislike about FreshBooks?Using their payment link is expensive, at over 3% of the transaction plus the fee. If you’re a current customer, I believe a 2% fee would be more reasonable.Review collected by and hosted on ...
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CD
Christine D.
01/16/26
What do you like best about FreshBooks?Easy to use, create invoices, track payments, track projects, and ease of uploading documents to invoicesReview collected by and hosted on G2.com.What do you dislike about FreshBooks?When there are single purchases for a project, it's hard to integrate an expense report for that project. The invoice covers the overall project, and sometimes, we want a total including the materials purchased. Vendors that were paid for contributing to the project,Review ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].