FourKites Reviews in September 2026: User Ratings, Pros & Cons

"Excellent Customer Support"

What do you like best about FourKites? I don't use the platform daily like some team members so rather than the tech itself, I'll call out the wonderful employees at FourKites. We have had two Customer Success Managers and both have been a delight to work with. They are attentive to our needs, quick to answer emails and truly seem to care about us as a client. What do you dislike about FourKites? I wish I had asked more questions during the onboard but the Knowledge Base is helpful when I ...

"FourKites"

What do you like best about FourKites? FourKites allows us to reduce the manual tracking we have been doing for many years.It allows us to be more proactive at managing our carriers and ensure the products we handle for our customers are delivered as they expect. The product continues to evolve and allow for better efficiencies What do you dislike about FourKites? Product is good and looks good for the future Recommendations to others considering FourKites: yes What problems is FourKites ...

"Tracking Consistency Great Tool for Customers"

What do you like best about FourKites? Tracking in Fourkites enables the shipper and customer to easily determine ETA and transportation delays. What do you dislike about FourKites? The tool is only as good as the carrier consistency Recommendations to others considering FourKites: Works great with TMS integration and reference numbers What problems is FourKites solving and how is that benefiting you? Customer Service is able to reduce non value added time contacting regional transportation ...

"FourKites Review"

What do you like best about FourKites? I like how easy it is to use, i also like the community feature, I have found it very easy to try to find answers fast by looking at previous questions. What do you dislike about FourKites? I wish they had automatic pings when they carriers entered the geofences & not just when the driver marks or when the next ping is. Recommendations to others considering FourKites: Make sure to poll your carriers on which products they use and ease of using it. What ...

"Solid Platform, Great Customer Service"

What do you like best about FourKites? They assign a customer service manager to each account and they are very diligent. What do you dislike about FourKites? Can be tough to diagnose issues with connections on the carriers end What problems is FourKites solving and how is that benefiting you? Late arrivals causing backups at pickup and delivery warehouses, with accurate data and buy in from the carriers we will be able to load and unload drivers faster based on their estimated arrival times.

"Improved Asset Visibility"

What do you like best about FourKites? The load tracking portal is easy to use and manipulate. What do you dislike about FourKites? The rich information found in the portal is somewhat disconnected or lagging with what we are seeing and using internally. What problems is FourKites solving and how is that benefiting you? Better, easier and faster response to customer inquiry wanting to know when their PO will arrive.

"Visibility is key for any company"

What do you like best about FourKites? Total logistics chain visibility, Flexibility on Negotiations, Straight forward analysis of problems and solutions offered What do you dislike about FourKites? In fact at this point I do not dislike anything Recommendations to others considering FourKites: Implement fast What problems is FourKites solving and how is that benefiting you? Visibility of goods, reduction on dwelling time , and reduction of Detention

"Great product with an awesome support network!"

What do you like best about FourKites? Being able to see where our drivers are at any time of the day. I also like seeing the FourKites estimated ETA. What do you dislike about FourKites? Some of the export functions aren't user friendly. The information is great, but the way it's formatted in excel isn't fantastic. What problems is FourKites solving and how is that benefiting you? We're finding that the dates, and transit times, on our loads are not accurate. We're also finding locations ...

"Visibility for a blind supply chain."

What do you like best about FourKites? The ability to track and trace loads across our network including information of potential delays (weather, traffic, Ect). ETAs of the loads can provide a proactive approach to load and product management. What do you dislike about FourKites? Carriers that are not compatible with FourKites Recommendations to others considering FourKites: FourKites will provide the visibility that your supply could be lacking, providing knowledge of where your product ...

"Great Platform"

What do you like best about FourKites? The ability to track shipments within our network. What do you dislike about FourKites? The difference in intergration between carriers of the same mode. What problems is FourKites solving and how is that benefiting you? We know do not need to relay solely on our carriers to get back to us. We can simply imput a tracking number and find the most recent update.