FourKites Reviews in September 2026: User Ratings, Pros & Cons

"Fourkites, the visibility tool we needed"

What do you like best about FourKites? The usage of the tool, the follow up through the implementation and the attention to all our requests What do you dislike about FourKites? Carriers are not really helping us to have the benefits we want to this point, however Fourkites is always helping us to push them Recommendations to others considering FourKites: Work a lot with your carriers to ensure success of implementation What problems is FourKites solving and how is that benefiting ...

"Highly recommend working with FourKites"

What do you like best about FourKites? Ease of use and customization of the data. Ability to feed the data into our own platform for ease of use to our customers. Support is very helpful and quick to respond to issues. What do you dislike about FourKites? Tracking is reliant on carrier assignment. Tracking broker shipments is difficult and trying to find solutions for our carriers to track more consistently has been a challenge. Recommendations to others considering FourKites: Make sure ...

"(ITV) In-Transit Visibility for multi modal and traditional transit lanes."

What do you like best about FourKites? Ease of use for management of loads, sort and filter functions whether using desktop/laptop or mobile applications. What do you dislike about FourKites? The user interface required for brokerage customers and logistics networks, that are non-fleet owned. Gaps in tracking already known industry wide, that are subject to human error/ inability to adhere to standards of communication. More automation to this process needed. What problems is FourKites ...

"FourKites is an Indispensable Visibilty Supply Chain Tool"

What do you like best about FourKites? The team at FourKites who is focused on finding the right solution to the problems their customers face and developing solutions based on feedback from customers. The value brought to the Supply Chain by the visibility FourKites provides to overall performance and to quickly identify exceptions that need to be addressed. What do you dislike about FourKites? In limited cases there are challenges leveraging all of the data and consuming Recommendations ...

"FourKites simplifies complex supply chains while helping drive better customer visibility"

What do you like best about FourKites? The website and software is user friendly and makes it easy to learn on your own. The most you put in to learn FourKites, the more you will get out. What do you dislike about FourKites? Not being able to customize filters on the home dashboard. I would like to be able to change the type of shipment and the dates for the loads shown. What problems is FourKites solving and how is that benefiting you? I am currently working on tracking consistency for my ...

"Great Customer Focus!"

What do you like best about FourKites? The focus that FourKites places on customer needs is something I have never experienced with any of the other systems I have administrated. Their commitment to customer-led innovation provides tremendous value to us. What do you dislike about FourKites? Smaller carrier integration slower than we'd like, but we hope that as this technology becomes more expected by all carriers this will improve. What problems is FourKites solving and how is that ...

"Great and fast service"

What do you like best about FourKites? I like that customer service working right away. Have question? You ask and recieve an answer very fast. What do you dislike about FourKites? Platform is still developing. But it's very rapid growth. What problems is FourKites solving and how is that benefiting you? Online freight tracking is very important for me. Understand when exactly in departed and arrived to the facility. This helps a lot to work with clients and have facts with time and geo stamps.

"Ability to track detention"

What do you like best about FourKites? Fourkites has the ability to get real time alerts when detention is occurring. This allows us to contact our customers right away. What do you dislike about FourKites? There isn't too much reporting available without the additional cost of the dashboard. What problems is FourKites solving and how is that benefiting you? Detention, ability to notify customers immediately if a load is running behind.

"Tracking when you need it most!"

What do you like best about FourKites? Fourkites allows for tracking when carriers are not directly available via phone such as overnight or even through time differences around the country during lunch hours. As a tracker working overnight, it was not always possible to get updates as my position required me to do so for our client. With Fourkites, I'm able to track loads in next to real time, any time! What do you dislike about FourKites? There have been times that geofencing or other ...

"Four Kites"

What do you like best about FourKites? I like being able to see exactly where a shipment is. What do you dislike about FourKites? I dislike that sometimes it takes up to 30min to update a shipment. What problems is FourKites solving and how is that benefiting you? I am solving problems with ETA's to customers and helping keep shipments on track for scheduled delivery appointments.