Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

"Handy to Support other Automation"

What do you like best about Forethought AI? I like agatha predict's ability to predict what a case is about before anyone even looks at it personally. It is a super advanced feature I am glad that we are using.

"The ease of use makes it a no brainer"

What do you like best about Forethought AI? I like that it tries to find solutions to help you first, but sometimes they can be the wrong ones. What do you dislike about Forethought AI?

"Forthought is Saving my Metrics!"

What do you like best about Forethought AI? I like how I can access my resources for work without exiting zendesk. Grabbing links for help docs and snippets from our online resource library is much faster without having to load up several web pages.

"I have not been able to find a purpose"

What do you like best about Forethought AI? The UI is slick and its unobtrusive on SalesForce (where I use it) What do you dislike about Forethought AI?

"Agatha (Forethought AI) has allowed our team faster access to information for our Customer!"

What do you like best about Forethought AI? Ease of use! Agatha is always there within Zendesk and quickly serves up information for our agents to more efficiently assist our customers and has cut down our time in responding significantly.

"Supportive and Customized Support"

What do you like best about Forethought AI? It has been great to see the product evolve. Specifically, I feel as though, as a customer, the product team is listening to and (most importantly) applying feedback that we provide.

"Great resource for quick email response"

What do you like best about Forethought AI? Auto complete and links to related cases, support articles and template responses What do you dislike about Forethought AI?

"A great solution to empower your community to self-serve"

What do you like best about Forethought AI? Their customer success is super helpful in getting the most out of the product. I love that it's customizable to our liking with their partnership. The algorithm learns and grows with our business, which helps us to refine our experience continually.

"Great resource for quick email response"

What do you like best about Forethought AI? Auto complete and links to related cases, support articles and template responses What do you dislike about Forethought AI?

"A great solution to empower your community to self-serve"

What do you like best about Forethought AI? Their customer success is super helpful in getting the most out of the product. I love that it's customizable to our liking with their partnership. The algorithm learns and grows with our business, which helps us to refine our experience continually.