Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

"Some features are worthwhile if you don't have other options, but the pricetag is kind of staggering"

What do you like best about Forethought AI? Their customer support team is very responsive and we have very little issue getting help when needed. The widget worked as intended and allowed customers to self serve without our help.

"One of the most versatile machine learning platforms available"

What do you like best about Forethought AI? There are a lot of "AI" companies out there that are either not using AI/ML at all or are extremely simplistic, single-use tools relying on pre-trained models. Forethought offers actual flexibility with custom solutions, models, and mapping for what YOU need. I've used Forethought at multiple organizations to great effect.

"Triage has been great for us, some suggestions for improvement"

What do you like best about Forethought AI? Forethought helps to save time on agents filling out case fields, and helps identifies cases where there may be an incident. There's a lot of applicability for this and we appreciate how these models can be updated to be more accurate and reliable

"Forethought has been working to improve the experience with AI."

What do you like best about Forethought AI? The Forethought team is very responsive to questions and problems. Dan was great to work with. What do you dislike about Forethought AI?

"Forethought AI is a Game Changer"

What do you like best about Forethought AI? I like the text prediction which helps cut down the time it takes to write responses. What do you dislike about Forethought AI?

"Customer Service Game Changer"

What do you like best about Forethought AI? Forethought AI is helping our organization step into the future of Customer Service by giving us easy access to conversational AI while also supporting our internal efficiency. We're using two Forethought AI tools at the moment: Triage and Solve. The great thing is that Solve is helping us to deflect and capture information directly from the member and then seamlessly hand off those cases to our queues. In the queues, Triage picks up and helps us ...

"Amazing Product & Team"

What do you like best about Forethought AI? Forethought's tooling is pretty amazing in combining all of our internal/external resources in one place and provides the best suggestions for our customer service agents to respond back to our clients. The Agatha tool was the first tool we used, but the Assist Anywhere is a game changer. We also love our weekly meetings with Dan and the team - they are extremely thoughtful, valuable and overall great people to work with.

"The Forethought team has been great to work with!"

What do you like best about Forethought AI? Forethought has been extremely responsive to our needs throughout our partnership. As a new business, we're often updating our processes, and we've appreciated how quickly the team has been able to meet and help out with each of these. Their AI also works well within the chatbot.

"The Forethought team has been great to work with!"

What do you like best about Forethought AI? Forethought has been extremely responsive to our needs throughout our partnership. As a new business, we're often updating our processes, and we've appreciated how quickly the team has been able to meet and help out with each of these. Their AI also works well within the chatbot.

"Vital Utility & Great Support"

What do you like best about Forethought AI? Forethought not only has a great platform from a technology point of view but also backs its platform with great support and service. They've been super responsive to any and all feedback that we've provided and have demonstrated a bias for quick action -- leading to an even better product.