Forethought AI Reviews in August 2026: User Ratings, Pros & Cons

"Forethought SOLVE"

What do you like best about Forethought AI? SOLVE has changed how my company has approached self-service support options. With the integration of SOLVE into our product, we have been able to enable end users to search help documentation in order to provide them with the experience of attempting to resolve issues on their own before contacting a live agent. We have gotten some amazing and positive feedback from clients who have been utilizing this feature and cannot wait to roll it out to more!

"Great Implementation Process"

What do you like best about Forethought AI? We're a newer client, but our implementation process has been great! Our CSM has been great in setting expectations, letting us know what will be required of us, and working with us on steps/processes we may not fully understand. They have also provided us with "workbooks" that allow us to understand what elements will be utilized in the tools we're implementing.

"Easy to build and effective!"

What do you like best about Forethought AI? - Easy to build workflows - Love the ability to add many training phrases

"forthought review"

What do you like best about Forethought AI? Its easy to use since its integrated. You don't need to check multiple windows for the answer, you can just type the keyword and it will provide you all the possible answer you need.

"Forethought has amazing business solutions and even more amazing people who support them."

What do you like best about Forethought AI? The constant innovation, willingness to think outside the box and a team of people who truly want to partner and find answers to business problems.

"Great tools that increased our deflection and control over workflows by almost 50% in the first year"

What do you like best about Forethought AI? The onboarding process and ongoing support from Forethought have allowed us to continue to improve our workflows and deflection rates. The team also always takes product feedback and focuses on adding improvements to existing features while adding new features that make the experience more value for our money.

"Super Useful Tool"

What do you like best about Forethought AI? The most helpful thing about Forethought AI is that it can help you to complete your emails quicker with predictive text. Response time matters to assure customers we're actively working on their issue.

"Great partner"

What do you like best about Forethought AI? I love the attentiveness of our CSM and the overall investment that Forethought puts into our relationship (weekly syncs, reliable updates, knowledgeable team members)

"Great platform!"

What do you like best about Forethought AI? Deflection rate for most bots is over 40%! What do you dislike about Forethought AI?

"The ease of use makes it a no brainer"

What do you like best about Forethought AI? I like that it tries to find solutions to help you first, but sometimes they can be the wrong ones. What do you dislike about Forethought AI?