Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

"Great Platform for our needs"

What do you like best about Forethought AI? The way how I can program it and make it more effective for my teams to use. What do you dislike about Forethought AI?

"Great platform!"

What do you like best about Forethought AI? Deflection rate for most bots is over 40%! What do you dislike about Forethought AI?

"Great partner"

What do you like best about Forethought AI? I love the attentiveness of our CSM and the overall investment that Forethought puts into our relationship (weekly syncs, reliable updates, knowledgeable team members)

"forthought review"

What do you like best about Forethought AI? Its easy to use since its integrated. You don't need to check multiple windows for the answer, you can just type the keyword and it will provide you all the possible answer you need.

"Awesome product for Ticket Management"

What do you like best about Forethought AI? Forethought triage and assist model has made our ticket management a lot more manageable because Zendesk triggers and automation can only do so much. Forethought with its AI machine learning studies our customers interaction and picks out the key words to properly triage our tickets in the right queue so our agents can get to them faster.

"solid tool that occasionally tries to be more useful than it needs to be"

What do you like best about Forethought AI? the tool is definitely useful for what i downloaded it for: loading support page recommendations, recommending blurbs. the interface is easy enough to use

"Good Product, Needs a Bit More Tweaking"

What do you like best about Forethought AI? The ease of use in setting up workflows and managing them. The customer success team is great to work with. What do you dislike about Forethought AI?

"Great Implementation Process"

What do you like best about Forethought AI? We're a newer client, but our implementation process has been great! Our CSM has been great in setting expectations, letting us know what will be required of us, and working with us on steps/processes we may not fully understand. They have also provided us with "workbooks" that allow us to understand what elements will be utilized in the tools we're implementing.

"Forethought has amazing business solutions and even more amazing people who support them."

What do you like best about Forethought AI? The constant innovation, willingness to think outside the box and a team of people who truly want to partner and find answers to business problems.

"Great tools that increased our deflection and control over workflows by almost 50% in the first year"

What do you like best about Forethought AI? The onboarding process and ongoing support from Forethought have allowed us to continue to improve our workflows and deflection rates. The team also always takes product feedback and focuses on adding improvements to existing features while adding new features that make the experience more value for our money.