8.6
Spot Score
Effortlessly control and support computers remotely.
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FixMe.IT stands out as a top choice for remote support, praised for its ease of use and cost-effectiveness. Users appreciate the seamless setup for team collaboration and remote assistance, enabling efficient technical support both internally and externally. The product's ability to offer unattended access, multiple monitor support, and responsive performance ...Read more
Cost and time efficient for remote technical support, saving time and money.
Easy to use and install, with both remote and local capabilities.
Multiple monitor support enhances user experience.
Reliable connection with low lag.
Richness of features and customizations can be complex for newcomers without adequate support.
Limited selection in the Marketplace for advanced functionalities and additional apps/connectors.
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Showing 41-50 out of 212
CF
Christopher F
08/12/20
Flexible and efficient - does everything it needs to do
DV
Derek V
07/30/20
Easy to use, never any issues
What do you like best? Unattended access is very convenient - can work on issues during off peak hours. What do you dislike? It periodically times you out, and takes some wait period to get back in. What problems are you solving with the product? What benefits have you realized? Everything remote access. Benefits are not having to pay for travel or off site technicians.
RD
Randy D
07/27/20
Great product and value
What do you like best? I tried several remote access software packages before hearing about FixMe.IT from a colleague. The software works great and is more fully featured than some of the competitors more expensive products. I highly recommend it. What do you dislike? Nothing I can think of to dislike at the moment. I would like to see support for Android devices in the future. Recommendations to others considering the product: Reliable, quality product at a reasonable ...
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MM
Marc M
06/23/20
great product for support
SA
Sakshie A
04/23/20
On demand remote desktop support
What do you like best? Unattended customer/client features. You can get direct access from the website (fixme.it) , if you don't have unattended client installed. Very good speed of connection. What do you dislike? They do not have session transfers and no surveys and feedback. They lack diagnostic tools. Cannot be used on mobile platforms. Recommendations to others considering the product: It is reliable, powerful and a great value for money. What problems are ...
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ER
ed r
04/16/20
outstanding
What do you like best? I can have one host (me) and a few CONCURRENT users. Im a teacher so that feature in this crisis is much valued ( I teach mainly programming.) . These guys at Fixme are performing a social service - THANKS! Reliable. No breakdowns. I'd be a bit lost for superlatives. What do you dislike? The name :-) Fixme doesn't do justice. Its capability is far beyond offering tech support. What problems are you solving with the product? What benefits have ...
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AI
Administrator in Hospitality
03/31/20
IT Manager
What do you like best? How fast i can connect to each machine, the unattended section is far more superior than log me in What do you dislike? Dislike nothing, its better than joinme.com Recommendations to others considering the product: You have to try it, its fast and easy to use What problems are you solving with the product? What benefits have you realized? All IT related issues. I can work on multiple computers at the same time.
IP
Irrael P
07/31/19
A tool to connect remotely without needing computer skills
What do you like best? FixMe.IT is a great application to access computers remotely. The program is easy to configure and has two applications, a client version and an expert version, thus allowing the software to be used by any type of user. I also like its messaging features, because it is intuitive and simple. On the other hand, its log tool is also very useful to know that the entire connection procedure is being carried out successfully. What do you dislike? I have had some ...
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JS
Jeffrey S
07/23/19
Easy to use, and easy to get people you're supporting to use.
What do you like best? The most helpful thing about fixme.it is the convenience of sending customers to a simple website, and after running a small app, they provide you with a 6 digit passcode and you're off. Also, unattended access is a very useful feature. What do you dislike? Occasionally, if your client who you are supporting has multiple monitors, it can get confusing switching between them, as monitor 1 and 2 aren't always the left and right ones respectively. ...
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AI
Administrator in Information Technology and Services
07/23/19
Great software for remote management
What do you like best? Ease of application use and software interface What do you dislike? Cannot lock end-user's mouse / keyboard while in a support session Recommendations to others considering the product: I recommend it. What problems are you solving with the product? What benefits have you realized? Reduced on-premise support needs tremendously (less travel time / cost)
