8.6
Spot Score
Effortlessly control and support computers remotely.
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FixMe.IT stands out as a top choice for remote support, praised for its ease of use and cost-effectiveness. Users appreciate the seamless setup for team collaboration and remote assistance, enabling efficient technical support both internally and externally. The product's ability to offer unattended access, multiple monitor support, and responsive performance ...Read more
Cost and time efficient for remote technical support, saving time and money.
Easy to use and install, with both remote and local capabilities.
Multiple monitor support enhances user experience.
Reliable connection with low lag.
Richness of features and customizations can be complex for newcomers without adequate support.
Limited selection in the Marketplace for advanced functionalities and additional apps/connectors.
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Showing 51-60 out of 212
AI
Administrator in Computer Software
05/02/19
Remote Support and Screen Share
What do you like best? FixMe.IT is easy and reliable. My customers can easily get to the site and access their code for me, no matter their skill levels. It is flexible to the type of screen share that you need and has been a game changer for helping me give support my software. What do you dislike? I haven't had any issues that aren't expected due to low internet connectivity. What problems are you solving with the product? What benefits have you realized? I can help a ...
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AI
Administrator in Online Media
05/02/19
Quick and easy setup, great for mobile techs and contractual support.
What do you like best? I like the fact that I can setup unattended access and keep them all organized and it syncs whether I am at the office or on the go. What do you dislike? The way I use the support I regularly click the wrong button because the drop downs are hover over menus instead of click menus. ¯\_(ツ)_/¯ That is the worst issue I have and it really isn't the software's fault. What problems are you solving with the product? What benefits have you realized? ...
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KH
Karl H
05/02/19
Well setup support software
What do you like best? Nice and easy system. Easy for my clients to install, simple remote access What do you dislike? Not Mac/Apple/Android/linux based systems, products support yet (would be amazing if it supports multi os) What problems are you solving with the product? What benefits have you realized? Software issues, user issues, backup monitoring, system support, patching systems and many more
MR
Mitchell R
04/30/19
Works great at a great price.
What do you like best? It does everything I need. Remote control. Unattended access. File transfer. And it is so easy to use and set up. What do you dislike? I can't think of any downsides from my experience using it. Recommendations to others considering the product: Worth looking into. What problems are you solving with the product? What benefits have you realized? Remote desktop support for my customers.
DH
DanaandNyree H
04/30/19
Most cost effective and reliable IT remote help software on the market!
What do you like best? Easy to use, simple for users to connect to IT support What do you dislike? Really nothing to dislike about the product What problems are you solving with the product? What benefits have you realized? Remote support for company employees
J
Jeremy C
04/30/19
Excellent experiences with fixme.it I use it for my personal business as well as at work.
What do you like best? Simplicity of use. I have many unattended clients I need to access and the tool is always ready. What do you dislike? No dislikes the product checks all the boxes. Recommendations to others considering the product: Just keep adding features What problems are you solving with the product? What benefits have you realized? Remote access to avoid vpn connections.
AI
Administrator in Mental Health Care
04/30/19
FIXME.IT is incredible for our agency
What do you like best? I like the ability to save time and gas by being able to remotely offer client id protected support to my remote users. This gives me the opportunity to get more things done in a day. What do you dislike? It would be neat if this solution worked with Apple computers and/or Android Recommendations to others considering the product: Be ready to save time and money in your windows IT environment while using fixme.it What problems are you solving with ...
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AI
Administrator in Information Technology and Services
04/25/19
excellent program
What do you like best? reliable. 100% availability with no service disruption. What do you dislike? only one issue I have noticed is in some cases I don't see mouse cursor on a remote computer. What problems are you solving with the product? What benefits have you realized? fix general computer problems . I can save time and travel mileage.
JT
Jimmy T
04/22/19
IT Manager
What do you like best? The best thing that i like about this software is that it is very easy to use. What do you dislike? There is nothing about this product that i dislike Recommendations to others considering the product: try it What problems are you solving with the product? What benefits have you realized? We are handling all of our IT needs with this software
CR
Chris R
04/18/19
great remote access solution
What do you like best? EAse of use, restart, easy to get an end user set up quickly What do you dislike? desperatley need wake up command for unnatended clients , would be a complete gamechanger Recommendations to others considering the product: wake command for unattended clients.... REALLY NEEDED What problems are you solving with the product? What benefits have you realized? i.t. support , customer assistance
