FixMe.IT Reviews in July 2025: User Ratings, Pros & Cons

fix me

What do you like best? access to almost any system with minimal instructions to the user on the other end What do you dislike? updates that need a new download so I can't leave an icon on the desktop What problems are you solving with the product? What benefits have you realized? remote setting changes and fixes that local users have messed up

Very useful tool, but no support for Apple products.

What do you like best? The interface is very intuitive and the unattended access is extremely helpful for me and my clients. What do you dislike? No support for Apple products. If they would implement this, the service would be very beneficial for me. Recommendations to others considering the product: If you absolutely need remote access support for Apple products, you'll need another solution. What problems are you solving with the product? What benefits have you ...

FixMe.IT has been a real help

What do you like best? It is very easy to use for our help desk or any other IT person that will do the remote help What do you dislike? Not a whole lot, it does what we are looking for in this particular case Recommendations to others considering the product: Low cost and robust toolset beyond our use case. Super easy to use and very reliabel What problems are you solving with the product? What benefits have you realized? Primarily issues that are centered around ...

Easy remote support solution for my customers

What do you like best? Quick and easy for my customers to allow me access for remote support What do you dislike? I wish that would provide Macintosh connectivity. Recommendations to others considering the product: Give it a try. It's ease of use and functionality is equal to or better than the competition. What problems are you solving with the product? What benefits have you realized? I am able to provide remote services in my computer repair business, such as ...

Remote connection nice and simple

What do you like best? Ease of use for customer to connect me. Being able remotely reboot computers and access task manager What do you dislike? Doesn't work on Macs. Also when a UAC screen pops up would like to see that screen Recommendations to others considering the product: make it mac compatible What problems are you solving with the product? What benefits have you realized? Setting up printer drivers, setting up MFPs to scan on network

It's Easy and Useful

What do you like best? The quick ability to get connected to the clients who are experiencing issues. What do you dislike? Sometimes, the connection feels a bit off, but that may be due to clients connections. However in some cases where I know the client has a good connection, sometimes it still staggers. Recommendations to others considering the product: It's really simple to use. You get a client code, and you're connected. What problems are you solving with the ...

I use Fixme.it every day

What do you like best? Easy of use, categorizing/grouping my clients What do you dislike? Reading this survey it looks like I can use on Apple products with my PC but i did not know anything about this ability Recommendations to others considering the product: I use Team viewer for Apple products What problems are you solving with the product? What benefits have you realized? Troubleshooting software issues, watching user while using the software, browser ...

A really good value for remote desktop support

What do you like best? I like the ease of use, and the unattended clients features. It is really easy for my customers to get into, just a few clicks on their end and I can start assisting with their problem. If I need to work on a computer after hours for some reason, I can set up the unattended client feature and can get in when I need to. What do you dislike? I guess the only thing I don't like about it is if I have a customer who has two or more monitors, I can only use one of ...

Great remote assistance app

What do you like best? I am able to setup unattended access to all my clients workstations and servers for assistance. What do you dislike? I dont really see a downside on the application, it seems to do everything i need it to do What problems are you solving with the product? What benefits have you realized? Server issues, windows updates etc. fix outlook and office issues

Simply the best

What do you like best? Ease of use, File transfer, Desktop console viewing and control. I use this to remote control customers PCs and laptops and clean up & start up issues. Very easy to use. What do you dislike? No Mac support which is a little bit of a pain but I don't get a lot of requests for Mac support . Recommendations to others considering the product: Great product easy to use What problems are you solving with the product? What benefits have you realized? ...