FixMe.IT Reviews in May 2025: User Ratings, Pros & Cons

A Great Remote Support Tool

What do you like best? FixMe.IT is extremely easy for my clients to use. Other tools, not so much. It is also very affordable and it has worked flawlessly for me for many years. I also really like to ability to service clients through the unattended client option. What do you dislike? I have no complaints or dislikes whatsoever. Recommendations to others considering the product: Seeing is believing, so I urge anyone considering Fix Me.IT to give it a try. You will be glad ...

Excellent tool for remote support

What do you like best? Its very quick and easy to establish a remote support session even with clients that are not IT literate. Also the product works very well through most firewalls and is rarely blocked. What do you dislike? It does not support MAC clients although to be honest this is not really a problem for me. What problems are you solving with the product? What benefits have you realized? We develop bespoke database solutions and use FixMe.IT to help and support ...

Simple to use remote support!

What do you like best? Its very easy to use for myself and the end user. What do you dislike? additional features such as tech notes / tech log would be nice I've noticed Excel on my PC does some wierd things when copying and pasting when I have a remote support session open. What problems are you solving with the product? What benefits have you realized? remote support. Simplicity and ease of use.

Always connects

What do you like best? Never have had a problem using fixme.it. I have been using this service for over ten years so I am not sure if this is the original platform but in this many years it has never failed me. It is a solid connection. What do you dislike? Nothing I like using this product it just works. Recommendations to others considering the product: nothing - it is a great product What problems are you solving with the product? What benefits have you realized? ...

Awesome product

What do you like best? I like how easy it is to use and set up. Even for clients to download and start remote sessions What do you dislike? You can’t use it on Mac or mobile devices Recommendations to others considering the product: Use this product What problems are you solving with the product? What benefits have you realized? Remote support and Remote Desktop

Easiest remote access

What do you like best? its so easy to get new clients to install the client and even easier when they are existing and unattended access is enabled! What do you dislike? there is nothing about this product i dislike. any bugs it had have been removed. Recommendations to others considering the product: try it. you will switch. What problems are you solving with the product? What benefits have you realized? 24/7 access to servers and end users. clean unhindered access ...

My cornerstone for nearly a decade.

What do you like best? Ability to organize clients by company and individual computers. What do you dislike? How the updates generally fail to update and consequently require re-installation of the software entirely. (minor irritation) Recommendations to others considering the product: support for Mac's What problems are you solving with the product? What benefits have you realized? Clients IT needs

Excellent remote support, loads quickly, very, very good.

What do you like best? Good load speed. Shows last IP client connected to. Handles multiple screens well. Competitive price. Good access to support/developers. What do you dislike? Uses IE's cookies to store preferences. When IE gets reset, I have to login again. Recommendations to others considering the product: Buy it. The unattended client is excellent. They continue to improve it rather than sitting around like their competition. What problems are you solving with ...

Fixme.IT is a great IT support tool

What do you like best? The ability to remote to multiple clients at one time. What do you dislike? I don't like that I don't have the ability to lock the keyboard and mouse from the user because they will keep using the mouse and keyboard and its frustrating. What problems are you solving with the product? What benefits have you realized? We solve everyday issues by using FixMe.IT to support our customers. The benefit is not having to drive to the customer site to fix many ...

Easily connects users without much work for the end user.

What do you like best? How easy it is on the end user I need to connect to What do you dislike? Not being able to use this on a Mac for either the end user or the supporting user. Recommendations to others considering the product: If you want ease of use for your users you support, FixMe.IT works perfect. What problems are you solving with the product? What benefits have you realized? Troubleshooting employee computers