Five9 Reviews in June 2026: User Ratings, Pros & Cons

Streamlined Call Management

What do you like best? First things first, the interface is beautifully designed. It's clean and simple with soothing colors. The layout is also easy to use and is quickly familiar. The built in queue tracker at the bottom of the screen is really helpful when managing the flow of incoming calls. The call state codes are easy to customize as well, which makes it easier for agents to properly document their phone time. What do you dislike? I honestly haven't found a feature I dislike. The ...

Good for the growing Business

What do you like best? I like that the Five9 team was good at taking suggestions to improve their software. They were very open minded to customize the needs of the organization so that their software fit the purpose and nature of what was required. The changes were pretty fast, and any changes they could not make they improvised but it was very few they were not able to make. What do you dislike? Seat limitation, despite having so many seats purchased the server could only have so many ...

five 9 user.

What do you like best? I like that five 9 is very clear depending on what headset you use. I also like that there are not many dropped calls. What do you dislike? I do not like the fact that some things do not always get recorded What problems are you solving with the product? What benefits have you realized? This is where we make all of our calls from the office and also take calls.

Very user-friendly

Insufficient and Incompetent

What do you like best? There is simply nothing that I like about this product for my company. It would however be a great system for a MUCH smaller business setting. It would be ideal for a small office setting that didnt frequently utilize all available lines What do you dislike? The system is not built for the mass number of calls that we receive. The worst feature is that you can not place a call on hold to answer another call. This makes day to day tasks nearly impossible when you are ...

loving the service

loving the service

Medicare Specialist

What do you like best? The dialer works well and the system integrates well with Multiple lead sources What do you dislike? The search feature is slow and at times finding a Client or prospect produces no results What problems are you solving with the product? What benefits have you realized? Lead integration seems to be the main reason it is being utilized

Use five9 daily

What do you like best? Simples to use and setup, hardly ever have any issues What do you dislike? Sometimes you have to boot yourself off What problems are you solving with the product? What benefits have you realized? Auto dial

Great tool for virtual calling but a bit outdated

What do you like best? It’s a great tool to reach a lot of customers in a calling list for cold calling What do you dislike? It’s a bit old school and needs some updating in my opinion Recommendations to others considering the product: It is great for auto dialer and reach as many customer as possible. What problems are you solving with the product? What benefits have you realized? Calling as many people as we can so boost clientele

Five9 is an awesome call widget!

What do you like best? I love how it combines everything you need for making calls as well as allowing you to step away from the desk and putting your call line on hold so easily. What do you dislike? As of now I do not dislike anything about Five9. What problems are you solving with the product? What benefits have you realized? We use Five9 as a call widget in our call center. The benefits are totally streamlined calling abilities. Amazing tool!