Five9 Reviews in June 2026: User Ratings, Pros & Cons

Five9 offers robust inbound and outbound ACD

They are a very customer service oriented business that provides us with superior support. Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting.Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily ...

Robust but complicated and expensive

What do you like best? Robust features. There is a lot you can accomplish but it would require a lot of time and effort to achieve small results such as creating call trees, settings etc... What do you dislike? Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing. Recommendations to others considering the product: Learn the admin panel as best you can if you ...

Five9 is robust and probably great for…

Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing.

Five9 works perfectly

What do you like best? I like five9 because it pops up customers accounts without having to look them up. What do you dislike? I dislike when you doing auto outbound and it doesnt ring What problems are you solving with the product? What benefits have you realized? It impacted work because it helps better with accounts

Great program

What do you like best? It pulls up accounts when customers call in What do you dislike? i Don’t have no dislike on the program it is so easy to use What problems are you solving with the product? What benefits have you realized? It’s such a easy system

Slow, buggy, didnt work well with our tech stack

What do you like best? That I could call people. I integrates with salesforce and, when it worked, was helpful int hat regard. What do you dislike? It was constantly uploading a page and waiting for it to upload. When it did work, it was slow and constantly interrupting work flow. Recommendations to others considering the product: Get Truly if you work with Salesforce. What problems are you solving with the product? What benefits have you realized? Benefits of integrating with ...

Fast and Easy to use

What do you like best? Answering calls is easy and also setting up reminders to call a customer back is fast and easy. Also I like how I can save any voice mails when customers leave important ones. What do you dislike? I like everything about it, it’s easy to use and i never have any problems Recommendations to others considering the product: Everything will came to you fast What problems are you solving with the product? What benefits have you realized? Better way to find my ...

Five9 is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable.

What do you like best? I like the most how it disengages from the entanglement of having a business line. There are exceptional consider focus telephones with setups and projects that make accepting calls troublesome. Five9, in any case, is straightforward. We utilize a couple of earphones and the product and you're set to take calls whenever! The nature of the telephone correspondence is incredible and we've had a steady, dependable light emission administration since we began utilizing ...

Worst customer service ever

Worst customer service ever! 7 years salesforce admin and i never had such horrible experience with antipathetic techs.

Just OK!

What do you like best? The status customization options were great for our team What do you dislike? the software crashed a lot but was an easy fix with a hard reboot What problems are you solving with the product? What benefits have you realized? Answering calls and scheduling team