Five9 Reviews in June 2026: User Ratings, Pros & Cons

A great support for remote workers.

PROS & CONS What are the best aspects of this product? I love how Five9 supports remote employees too. I can easily log on to the server and clock in the necessary hours--all at the comforts of my home. I've been using this ever since I was an agent up until now. What aspects are problematic or could work better? This is very internet-dependent, so I have to constantly check on my net speed. Other than this, Five9 works perfectly fine. What specific problems in your company were solved ...

Reliable Service

What do you like best? Very dependable service, great customer support. Issues always resolved in a timely manner. Customization for features to meet all business needs. What do you dislike? Having to log in to run reports if I am idle too long What problems are you solving with the product? What benefits have you realized? Custom dispositions have allowed me to make changes to better serve my clients

Reliable Service

What do you like best? Very dependable service, great customer support. Issues always resolved in a timely manner. Customization for features to meet all business needs. What do you dislike? Having to log in to run reports if I am idle too long What problems are you solving with the product? What benefits have you realized? Custom dispositions have allowed me to make changes to better serve my clients

Been using them for almost 3y

Been using them for almost 3y. It's worth the money. You just need to understand that it's probably not for small business. You need the path for them to work on

Offers great support!

PROS & CONS What are the best aspects of this product? I've been using this every day for the past few years, and I'm pretty happy about it. Thanks to it, my team and I are now a well-oiled machine. Whenever we encounter any issues, the support team are always at-the-ready to extend their help. What aspects are problematic or could work better? For now, I see myself working with Five9 in the long run. Everything about it just works for me and our workflow. What specific problems in ...

It is a very good program

What do you like best? I really like that it is a soft phone program that goes directly through my computer. What do you dislike? It crashes more than I'd like and it'll hang up on customers on occasion. What problems are you solving with the product? What benefits have you realized? It is really convenient and easy to transfer customers if need be. I like how the program is set up as a whole.

Simply the best option

I have been utilizing Five9 with the company for about seven years now, and I have never had issues understanding or navigating through the Softphone, Website, Virtual Manager, or Integration. I would recommend using Five9 if you are serious about your business and only expect the best from a company.

The product is great

The product is great. It has every feature you could ever imagine. The predictive dialer alone turned into huge sales increases for our call center. It may be a bit too much if you are a small business <10 employees, but for a growing company, especially a call center, Five9 is worth every penny.

Perfect Call Center Solution

What do you like best? Five9 has every feature a call center could look for. Predictive dialer was a game changer in our company, along with the dashboard and metrics. It is great! What do you dislike? The looks aren't flashy, which isn't important, but maybe a fresh coat of paint would be nice. This day & age some people care a lot about that. With that being my biggest issue, I think that speaks for itself. Recommendations to others considering the product: If you have a call ...

Five9s offers robust outbound and inbound ACD

What do you like best? Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting. What do you dislike? Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms. What problems are ...