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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in June 2026: User Ratings, Pros & Cons

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3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Spotsaas Editor’s POV

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 401-410 out of 450

A

Anonymous

01/25/17

4.5 out of 5

I am very glad that we are using FastSpring in our business

What do you like best? FastSpring is very easy to setup. We integrated it to our products in a day and our business was running in a couple of days. Easy API integration, which allows us to keep records of customers, orders, etc is probably the best feature for us. We are also very fond of FastSpring since it enabled us to offer many payment methods to our customer base. Moreover, FastSpring offers many other options for your e-commerce. You may offer a subscription based service or ...

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A

Anonymous

09/29/16

5 out of 5

Comprehensive, modern E-Commerce solution for software vendors

What do you like best? Modern technology, fast support, clean UI. What do you dislike? Some details of the new platform are not there yet. Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? We've reduced the effort of bookkeeping by reducing the amount of transactions that end up in our books through consolidation via FastSpring. FastSpring takes care of the the payment process, VAT and sales ...

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A

Anonymous

09/25/16

5 out of 5

Very good service with great support

What do you like best? Very simple and fast to start getting payments Easy to use but powerful system Very good technical and customer support I use them for over 5 years and never really had a problem What do you dislike? More report types related to subscription would be nice What business problems are you solving with the product? What benefits have you realized? Collecting paymmets from customers

A

Anonymous

09/24/16

5 out of 5

I am ovberall satisfied very much.

What do you like best? The overall support and the simplicity of Fastspring as a system. What do you dislike? There is nothing to dislike. Everything is good. Recommendations to others considering the product Fastspring provides a comfortable solution to meet all your needs as a seller of e-goods. What business problems are you solving with the product? What benefits have you realized? sales of e-goods

A

Anonymous

09/23/16

5 out of 5

Easy to use credit card processing

What do you like best? Using fast spring as the back end credit card processor for my website alleviates all headaches and hassles of processing credit cards and dealing with refunds. What do you dislike? I would definitely like if there was a customer service phone number to speak to a representative in addition to email. What business problems are you solving with the product? What benefits have you realized? Credit card processing.

A

Anonymous

09/23/16

4 out of 5

A good website

What do you like best? The easy use and the many options of it. What do you dislike? That I cannot remove the contact fields before I'm in FastSpring for a while. What business problems are you solving with the product? What benefits have you realized? More purchases.

A

Anonymous

09/22/16

5 out of 5

Great alternative to your own online store and merchant account

What do you like best? - they process the payments - they handle all sales taxes - they support per-product, per-email, and per-use coupons - they can present activation codes or other keys at the end of the sale - support for ordering issues is fast and accurate What do you dislike? - The user interface can be confusing. Granted, it has to handle a lot of functions and features. - On one or two occasions I've received less than helpful support, such as "Why would you want xml ...

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A

Anonymous

09/22/16

5 out of 5

Fantastic Service and Support

What do you like best? If I ever had a question, they are very prompt at getting back to me with either a solution or suggestion to solve my question. What do you dislike? Have not experienced anything so far in many years of partnership. Recommendations to others considering the product If you are looking for a quality company who does what they say they will, look no further. What business problems are you solving with the product? What benefits have you realized? 3rd Party payment ...

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Anonymous

09/22/16

5 out of 5

Best payment processor I've used

What do you like best? - Ease of use - VAT handling for EU transactions has saved me loads of time - Very few rejected payments - Many payment methods accepted - Never had communications issue to my server - Multi language and currencies What do you dislike? - Fees a little high - Have to set up a product to issue a one-off invoice - Payouts only bi-monthly Recommendations to others considering the product Try it. You won't regret it! What business problems are you solving ...

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A

Anonymous

09/22/16

5 out of 5

FastSpring License Key Generation Features & Customer Service

What do you like best? First, FastSpring has outstanding customer service. I have used other providers in which it took a long time to receive any response. This has never been the case with FastSpring. if I have a tough problem I often have multiple responses to my various questions within the same day. Getting paid twice per month. It is a much better for cash flow purposes to see the revenue being available in a timely manner. Their product features have made it relatively easy ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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