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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in June 2026: User Ratings, Pros & Cons

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3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Spotsaas Editor’s POV

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 411-420 out of 450

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Anonymous

09/22/16

4 out of 5

FastSpring simplifies taxes and fraud risks!

What do you like best? FastSpring more or less eliminates the nightmare of international tax (VAT compliance. Their risk management system and the fact that you can process refunds without additional fees makes sales simple and intuitive. For the most part, it hit works. I also appreciate the additional customization options, although I wish they were better documented. What do you dislike? Sometimes orders don't go through or customers complain of issues during the checkout process, and ...

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Anonymous

09/22/16

3 out of 5

Extremely good with understandable issues of a startup

What do you like best? Easy to subscribe. Really trustworthy. Great customer services. What do you dislike? Little pushback over big banks and credit cards. They should defend the merchant against faulty complaints. Recommendations to others considering the product Great Platform. What business problems are you solving with the product? What benefits have you realized? Ecommerce.

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Anonymous

09/22/16

4.5 out of 5

A solid e-commerce partner for software publishers

What do you like best? The integration API is very good. It gives you lots of option to customize handling online purchases. Notification system is simple and functional. What do you dislike? Online store should offer more modern looking and responsive themes. What business problems are you solving with the product? What benefits have you realized? We sell online software libraries. The payment system works like a clock. They pay you on time with no delay.

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Anonymous

09/22/16

5 out of 5

FastSpring is a reliable ecommerce partner

What do you like best? Great feature set, reliable, and very responsive support. When I originally evaluated eCommerce providers back in 2012 I did a comprehensive scan of the current providers vs implementing my own ecommerce system. FastSpring stood out back then due to features, integration, and UX/CX. They have been a reliable partner since then. What do you dislike? Occasionally product download links don't work, as reported by my customers Recommendations to others ...

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A

Anonymous

09/22/16

5 out of 5

FastSpring Has Been a Very Reliable Platform for Selling my Ebooks

What do you like best? FastSpring is very reliable. When a customer orders one of my books, FastSpring handles the download and charges any applicable taxes, no matter what country the customer is located in. FastSpring also checks for indicia of fraud to ensure the payment is secure. One of the best features is that FastSpring's support staff deals with customer inquiries, as well as my own questions, very quickly and intelligently. What do you dislike? On occasion, a customer does not ...

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A

Anonymous

09/22/16

5 out of 5

without it, i couldn't sell my product

What do you like best? you handle VAT, which is practically impossible for a private person to handle by himself What do you dislike? reporting features could be a little better (better overviews etc; no file attachments for email fulfillment; post-order notification should contain the exact amount (in EUR in my case, that will be transferred to my account. Recommendations to others considering the product so far, I have none... What business problems are you solving with the product? ...

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Anonymous

04/05/16

5 out of 5

Good featured and excellent and quick support team

What do you like best? Quick to set up, smooth and very well supported. Fastspring has a very simple, easy to use website that makes it easy to sign up for their services and get started. Highly recommend. What do you dislike? There is nothing to dislike with Fastspring's solutions. Moreover, they are constantly improving and updating the features. What business problems are you solving with the product? What benefits have you realized? Ability to take immediate online payments for small ...

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Anonymous

12/21/15

4.5 out of 5

A great and simple solution

What do you like best? What I like is how simple it is to create, configure and manage products in the store, as well as the possibility of testing through the Store Testing. What do you dislike? Nothing, I'm very happy with all the service What business problems are you solving with the product? What benefits have you realized? My company sell products world wide and the biggest benefit is the tax collection according to every country.

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Anonymous

12/19/15

4.5 out of 5

Perfect service

What do you like best? Support service is outstanding! We have always received prompt and accurate answers to solve any question or issue. What do you dislike? Nothing. We can only recommend to adopt digital currencies, like bitcoin. Recommendations to others considering the product A powerful e-commerce platform to solve most needs in record time for 80% e-commerce sites. What business problems are you solving with the product? What benefits have you realized? E-commerce platform for ...

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Anonymous

12/18/15

5 out of 5

FastSpring supported my new business every step of the way.

What do you like best? By far the most impressive aspect of working with FastSpring is that you pay for their service based on sales; not a monthly fee. This is extremely important to small businesses like mine that are just starting out and want to offer our customers early releases of our product. FastSpring's sales and technical support is simply excellent. The capabilities and features that FastSpring supports for their customers continues to grow and are very easy to learn how to use. ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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