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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in June 2026: User Ratings, Pros & Cons

Streamline your ecommerce solutions effortlessly.

3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Spotsaas Editor’s POV

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 361-370 out of 450

JV

Jacqueline van Vugt

04/05/18

1 out of 5

FRAUD Fastspring has fascilitated fraud…

FRAUD Fastspring has fascilitated fraud of my creditcard account. Amount between 200$ and 400$ have been transferred monthly by Fastspring to an account of the folllowing company easyuploadscript, This company is not tracable. Since I wrote Fastspring about the fraud they are suddenly not in contact anymore. Fastspring is responsible. They should check the companies they are billing for. How do I get my money back?!

D

Daryl

03/25/18

5 out of 5

Providing a flexible solution and a global reach to sell our products

PROS & CONS What are the best aspects of this product? I like the ability to sell products that are priced as a single license as well as those which use a subscription model, which is a great help. The ability to also target any market globally has really allowed us to be a global company without the headaches normally associated with selling in many different countries. What aspects are problematic or could work better? While you can customise the look and feel of the sales experience ...

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J

Johnny

03/22/18

5 out of 5

A reliable tool for handling product payments

PROS & CONS What are the best aspects of this product? FastSpring is very reliable. When a customer orders one of my books, FastSpring handles the download and charges any applicable taxes, no matter what country the customer is located in. It also ensures that the payment is secure. Support also gets to answer my questions very quickly and intelligently. What aspects are problematic or could work better? On occasion, a customer does not receive download links after placing an order, ...

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A

Anonymous

03/08/18

5 out of 5

Top Service

What do you like best? FastSpring brings to the table everything they promised - simplicity, friendliness and fast service. Selling with them can start immediately and they make things easy. For European companies it's important to collect VAT taxes properly to avoid problems later on. FastSpring will do that job for you unlike most competitors. What do you dislike? No help promoting my products. What business problems are you solving with the product? What benefits have you realized? ...

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A

Anonymous

03/01/18

4.5 out of 5

A quality platform for digital commerce

What do you like best? Payments are just a small part of what FastSpring can offer you. FastSpring supports many payment methods and has a lot of multycurrency support. Also, it easily adapts to input languages and prices anywhere in the world. Excellent analytical capabilities. What do you dislike? We had failures when customers could not follow links. The failure has passed by itself and I hope it will not happen again. Recommendations to others considering the product Creating a ...

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R

Ramona

02/28/18

5 out of 5

Providing a flexible solution and a global reach to sell our products

PROS & CONS What are the best aspects of this product? I like the ability to sell products that are priced as a single license as well as those which use a subscription model, which is a great help. The ability to also target any market globally has really allowed us to be a global company without the headaches normally associated with selling in many different countries. What aspects are problematic or could work better? While you can customise the look and feel of the sales experience ...

Read more

A

Adam

02/27/18

5 out of 5

Lets you have an e-commerce site that is quick and easy to set up

PROS & CONS What are the best aspects of this product? It's very easy to set up; you can have an e-commerce site up and running in less than a day. Its a one-stop-shop for e-commerce particularly suited for software vendors and startups. I also like the high level of service you get and the team are always wiling to help you out fast. What aspects are problematic or could work better? Not a lot, admittedly. What specific problems in your company were solved by this product? It helped ...

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V

Vernon

02/22/18

4 out of 5

A better alternative for independent developers to market apps

PROS & CONS What are the best aspects of this product? FastSpring has a great feature set. In fact, when I originally evaluated eCommerce providers back in 2012, it stood out back then due to its features such as integration, and UX/CX. It is also a reliable software, and its support team is very responsive. What aspects are problematic or could work better? Occasionally, our customers report that the product download links don't work. Though support has been responsive with regards to ...

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A

Anonymous

02/03/18

5 out of 5

A good assistant to our business

What do you like best? I am satisfied with the price and security of FastSpring. They have been on the market for a long time and have proven themselves well. We have been working with them for many years and are very satisfied. The sale of our applications and packages was simple and reliable due to the FastSpring payment verification. What do you dislike?  Sometimes links to downloading a product do not work - these complaints come from customers. One more insignificant remark from ...

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J

Julie

01/14/18

5 out of 5

A one-stop shop payment provider we can rely on

PROS & CONS What are the best aspects of this product? FastSpring is a one-stop shop and provides a lot more than other lower level payment providers. Their support for pro-rating and discounts, for instance, saved us quite some implementation time. We were also very impressed about was how fast and competent FastSpring's support team is. What aspects are problematic or could work better? Nothing to complain about so far. It has been a great solution for our business. We would not have ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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