FastSpring Reviews in June 2026: User Ratings, Pros & Cons

Make and order and never received it

Make and order and never received it, I keep sending email and received answer as the order was emailed, and they identify a different email than the one I provided!!!!They have an answering message on their phone line so don't bother to call them (FastSpring +1 877-327-8914WILL NEVER ORDER TROUGH THEM IN THE FUTURE

Would not follow up on invalid software…

Would not follow up on invalid software key. Does not respond to emails, and no telephone support available.

A reliable tool for handling product payments

PROS & CONS What are the best aspects of this product? FastSpring is very reliable. When a customer orders one of my books, FastSpring handles the download and charges any applicable taxes, no matter what country the customer is located in. It also ensures that the payment is secure. Support also gets to answer my questions very quickly and intelligently. What aspects are problematic or could work better? Sometimes, a customer does not receive the download links after placing an order. ...

Many business givens are not catured for.

What do you like best? Support is excellent, and the company is reliable and works. What do you dislike? I find the complete lack of any ability to have a 'the more you spend the greater the discount' system in place absolutely ludicrous. I mean in 2018 with internet shopping it is an absolute given that there should be an option that increases the discount based on the more someone spends. They have something in place that allows for you to set a single % discount, but there is no way to ...

A great platform for cash flow purposes

PROS & CONS What are the best aspects of this product? It is also a great platform for cash flow purposes to see the revenue being available in a timely manner. Their product features have made it relatively easy for me to set up my own CGI scripting for generating and checking license keys within my products. Customer service is outstanding as well. What aspects are problematic or could work better? There are times when it might be nice to have an online chat feature. What specific ...

A great e-commerce solution without having to build my own online store

PROS & CONS What are the best aspects of this product? I like that FastSpring processes the payments, handles all sales taxes, and supports per-product, per-email, and per-use coupons. Also, support for ordering issues is fast and accurate. What aspects are problematic or could work better? The user interface can be confusing, granted it has to handle a lot of functions and features. Sometimes, I get less than helpful support. I also can't use pre-existing coupons. What specific ...

A reliable tool for handling product payments

PROS & CONS What are the best aspects of this product? FastSpring is very reliable. When a customer orders one of my books, FastSpring handles the download and charges any applicable taxes, no matter what country the customer is located in. It also ensures that the payment is secure. Support also gets to answer my questions very quickly and intelligently. What aspects are problematic or could work better? Sometimes, a customer does not receive the download links after placing an order. ...

A great platform for cash flow purposes

PROS & CONS What are the best aspects of this product? FastSpring is a great platform for cash flow purposes to see the revenue being available in a timely manner. Their product features have made it relatively easy for me to set up my own CGI scripting for generating and checking license keys within my products. Customer service is outstanding as well. What aspects are problematic or could work better? There are times when it might be nice to have an online chat feature. Other than ...

A capable and affordable e-commerce solution for small businesses

PROS & CONS What are the best aspects of this product? With FastSpring, you pay for their service based on sales, not a monthly fee. The capabilities and features that it supports for their customers continues to grow and are very easy to learn how to use. Its sales and technical support is simply excellent. What aspects are problematic or could work better? Some folks might be confused by the detail to which you have to define for your products. It might have helped if they provided a ...

Easy and quick integration for our business' ecommerce needs

PROS & CONS What are the best aspects of this product? FastSpring is very easy to set up. We integrated it to our products in a day and our business was running in a couple of days. Easy API integration, which allows us to keep records of customers, orders, etc is probably the best feature for us. Moreover, FastSpring offers many other options for your e-commerce. What aspects are problematic or could work better? We haven't come across any major problems with FastSpring and when we do ...