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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in June 2026: User Ratings, Pros & Cons

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3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Spotsaas Editor’s POV

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 231-240 out of 450

JS

Jina S

01/14/20

1 out of 5

This company is a FRAUD

This company is a FRAUD! They have been billing individuals using the name of software companies they do not represent.They will not even respond to calls to clarify the charges. If you have received charges from this company, call your bank or credit card and report it as fraud.

JK

Jonathan K

01/14/20

5 out of 5

Small business webshop solutions met!

What do you like best? The ease of setup, you don't need to be a web developer in order to set up a fully functional webshop. With a few simple tutorials watched, I was able to get the whole platform up and running within a few days time. This exceeded my expectations and allowed me to focus on the actual products we are selling as opposed to administrative tasks. What do you dislike? Some of the advanced options can be a bit technically difficult, however these are edge cases. Perhaps ...

Read more

TI

Towhidul I

01/14/20

5 out of 5

One of the Best Payment Processor

What do you like best? Setting up Fastspring is quick and easy. There is no lengthy process like other payment processors available in the market. Besides that coupon mangement system is quite useful. Range of payment methods and customers service is a big plus. We are in the process of using Fastspring to collect subscription payment. What do you dislike? It's not dislike more like a suggestion since I use EDD Software licensing, It would be better if there is a integration. And I ...

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J

Joe

01/13/20

1 out of 5

Fraudulent

This company is committing fraud billing as FS*SafeCareSoft.They are using the name of a legitimate company (SafeCareSoft) whose trademark they are infringing. The FS stands for FastSpring - took us and the bank weeks to find this out. We filed a complaint with FTC (FTC Case No. 112156167) Please call the FTC 877-382-4357 with a complaint.

FS

Florian Schumacher

01/07/20

1 out of 5

They sell Software and send invalid…

They sell Software and send invalid activation codes. The money was gone

TJ

Tiger Jarvis

12/26/19

1 out of 5

Fraud company

Fraud company. Charged money two times and say payment failed.Scammers

RS

Roman Semenov

12/25/19

1 out of 5

Charged my credit card but says the…

Charged my credit card but says the purchase is failed. Scam.

AI

Administrator in Graphic Design

12/19/19

1 out of 5

Easy to use but unstable and non-existen technical support

What do you like best? I like that it takes care of all the taxes (VAT, sales tax, etc.) and invoicing. What do you dislike? Over the years (since 2014) I experienced many technical issues with Fastspring. Unfortunately, their system is unstable and losing customers because the payment gateway is not working is the last thing you want. What makes things even worse they provide NO technical support. If something happens you are on your own. Some of the examples: - They are ...

Read more

K

Kherosen

12/19/19

1 out of 5

Yeah

Yeah, if you ever have to interact with Fastspring, avoid that interaction as pest.What happened? I tried to fund my account on a "trusted site" and maybe actually it is trusted for real... I tried to fund it and when I clicked on pay they said "an error occurred try later or contact support"... Yeah sure an "error".I didn't see any funds coming on my account on the trusted site, so I did check my bank account.... What I found? 3 payments of 57€ to nowhere (practically stolen money from my ...

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MC

Michael Cole

12/18/19

1 out of 5

Also called Safe Care Software

Also called Safe Care Software. I bought software expecting a one off cost. Whether it was a direct scam or scam by not exactly telling the truth I don't know, but I ended up with two recurring monthly subscriptions. 'Cancel subscription' buttons on their webpage didn't actually cancel the subscriptions. After several emails I finally got the subscriptions cancelled. No honest business needs to use tactics like these. Their 3 out of 5 rating, and 49% one star rating, on this site proves ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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