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8.6

Spot Score

FastSpring - Ecommerce Software

FastSpring Reviews in June 2026: User Ratings, Pros & Cons

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3.8

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FastSpring Reviews & Ratings

3.8

Very Good

Based on 385 ratings & 450 reviews

Rating Distribution

Excellent

(278)

Very Good

(43)

Good

(11)

Poor

(6)

Terible

(112)

Spotsaas Editor’s POV

FastSpring has garnered high praise for its exceptional customer service and swift problem resolution. Customers have highlighted the company's efficiency in handling issues promptly, with a strong emphasis on clear communication and fast response times. The team at FastSpring is commended for their professionalism and friendly demeanor, making interactions ...Read more

FastSpring pros and cons

  • Efficient and prompt customer service, providing quick solutions to issues.

  • Excellent communication and support, making customers feel valued.

  • Quick refunds and resolutions for payment-related problems.

  • Professional and courteous customer support team.

  • Limited selection of additional apps and connectors in the Marketplace.

  • Complexity in features and customizations may be overwhelming for new users without proper guidance.

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Showing 211-220 out of 450

AI

Administrator in Information Technology and Services

02/26/20

4.5 out of 5

Perfect service

What do you like best? The support service is outstanding! We have always received prompt and accurate answers to solve any question or issue. What do you dislike? Nothing. We can only recommend to adopt digital currencies, like bitcoin. Recommendations to others considering the product: A powerful e-commerce platform to solve most needs in record time for 80% e-commerce sites. The subscription platform supports a great deal of the subscription-based businesses to manage online ...

Read more

JP

Jiri P

02/26/20

5 out of 5

Great for subscriptions as well

What do you like best? Fastspring allowed us to offer subscription based product on the web. It was by far the easiest solution to integrate. What do you dislike? There's quite a steep learning curve thanks to all the possibilities and options. The admin user interface could use a refresh. What problems are you solving with the product? What benefits have you realized? We're selling a subscription based online service.

EC

Elena-Cristina C

02/26/20

5 out of 5

FastSpring is just what we need for our marketplace

What do you like best? The most useful thing for our marketplace is the ability to split payments with multiple authors. What do you dislike? I would like to have an api for automatic setup of split payments, but it would only be a plus to the currently experience. Recommendations to others considering the product: You should really give FastSpring a chance, I think you will be pleased with the result and the new experience for your customers. What problems are you solving ...

Read more

DP

Dr. Pete

02/19/20

1 out of 5

This company is incompetent

This company is incompetent. I was going to purchase the shareware registration key for Data Thief III (a program that allows one to digitally extract data from published graphs for analysis and comparison to future work). Data Thief III is a great program and I was trying to support their efforts. Unfortunately, the folks at Data Thief are using Fast Spring to collect their registration income. I tried entering the credit card information from my small business card as this would be a ...

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M

Marc

02/18/20

1 out of 5

Scammers

Scammers. Stay away from them, they took the money and disapproved my payment.

R

R

02/16/20

1 out of 5

SCAMMERS!

SCAMMERS!! Fraudulent company, sells you something then set up a standing order to your bank. Do not trust!

JH

Jaap H. Boerhof

02/09/20

5 out of 5

Great solid partner — They handle all taxes and invoices worldwide.

We have been over 10 years with FastSpring. They are a solid partner and eCommerce provider. Very reliable servers. The portal loads very fast. Their API is incredibly quick too. It's great to have a partner that handles all taxes and invoices worldwide for a reasonable fee!If you have a question about a charge, visit their consumer support portal at questionacharge.com You can see what company is behind a charge on the charge description: FS*[Company Name]

AC

Anne Clark

02/07/20

1 out of 5

Fraudulent charges

So I found out that somehow I was being charged $116.69 by a name called Kromtech. It was being charged to a card I hadn’t used in years. I still don’t know how they got my info but have me set up as recurring payment. Unfortunately I missed the first one in Dec of 2018, since I had no reason to expect a charge on a card I was just trying to pay off. I just happened to get lucky (so I thought) to catch their second charge in Dec of 2019, unfortunately due to Bank of America’s unfair ...

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M

Maggie

01/30/20

4 out of 5

E-commerce made simple with FastSpring

PROS & CONS What are the best aspects of this product? FastSpring makes the e-commerce site setup fast. Manage all the credit card purchases, taxation, and regulation. Simply sell your product. You don't need any experience if you're a small business. What aspects are problematic or could work better? I haven't encountered any problem as of now with FastSpring. It's all good for me. What specific problems in your company were solved by this product? I can sell online with easy ...

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PA

PureLocal Australia

01/30/20

5 out of 5

FastSpring are a good payment processor…

FastSpring are a good payment processor , I've used them for a while and accepted a few payments which have settled into my account however I've had it primarily paused as I'm waiting on their response to a few questions which are unanswered after 30+ emails back and forth.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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