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Exotel - Call Center Software

Exotel Reviews in May 2025: User Ratings, Pros & Cons

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4.4

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Exotel Reviews & Ratings

4.4

Very Good

Based on 16 ratings & 76 reviews

Rating Distribution

Excellent

(49)

Very Good

(21)

Good

(5)

Poor

(0)

Terible

(1)

Expert's Review

Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly. The platform's call recording feature, along with its search and download functionality, ...Read more

Exotel pros and cons

  • User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

  • Efficient call management with auto-saving and easy access to call data and recordings.

  • Reliable customer support and prompt responses to queries and issues.

  • Easy integration with CRM solutions, enhancing productivity and tracking capabilities.

  • Limited app selection in the Marketplace, restricting access to advanced features and connectors.

  • Inadequate post-sale service experience, as reported by some users.

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Showing 51-60 out of 76

GS

Gajendra S

11/24/22

2.5 out of 5

"Why not Exotel"

What do you like best about Exotel? The solution is as good as Knowlarity as the parent company which has bought Exotel is Ameyo, and there are one of the best solutions. The upside will be ameyo coming to the picture to support the Exotel

RR

RAJAN R

11/12/22

5 out of 5

"Exotel- The best of calling software tool."

What do you like best about Exotel? Its very easy to use due to its user friendly user interface. With stable internet you can make great quality calls. What do you dislike about Exotel?

AU

Anonymous User

11/04/22

4 out of 5

"Exotel Review"

What do you like best about Exotel? Exotel has always worked like a charm. There have been a few glitches, but it's easy to use, and it had everything we needed to keep our organisation working smoothly

SA

Shankar A

08/24/22

5 out of 5

"Exotel- An efficient calling software tool available"

What do you like best about Exotel? The best quality calls you can make and receive using this software. With stable internet connection you can have best and uninterrupted call

NC

Nishit C

07/27/22

4 out of 5

"Excellent cloud based telephony and Message service provider platform"

What do you like best about Exotel? An excellent cloud-based telephone service provider with easy-to-integrate APIs and templates to get you started with a day. Reasonable pricing compared to peers and good customer support.

EJ

Eesha J

07/25/22

2.5 out of 5

"Exotel is good but its out dated."

What do you like best about Exotel? The old-school interface and the easiness. What do you dislike about Exotel?

DB

Dinesh B

06/13/22

5 out of 5

"Awesome calling tool among other softwares- Exotel"

What do you like best about Exotel? The follow of calls you can make here is really awesome with high quality . What do you dislike about Exotel?

PM

pravindhraj m

06/09/22

5 out of 5

"The best calling software I have used- exotel"

What do you like best about Exotel? For sales and customer support domain, this software will be great useful with the seamless functionality with best user interface.

PK

Prabhu K

03/22/22

5 out of 5

"Exotel- The best and recommendable software for inbound and outbound calling."

What do you like best about Exotel? The best thing is the front end of this software which is really awesome and easy to access it. Also the work flow is good without any glitch

RM

Rekha M

03/03/22

5 out of 5

"Exotel- Really an impressive software tool."

What do you like best about Exotel? The epic one is the flow of the incoming calls without any interruption and the call quality as well too good What do you dislike about Exotel?