9.0
Spot Score
Exotel Reviews in June 2026: User Ratings, Pros & Cons
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Exotel Reviews & Ratings
Spotsaas Editor’s POV
Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly. The platform's call recording feature, along with its search and download functionality, ...Read more
Exotel pros and cons
User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Efficient call management with auto-saving and easy access to call data and recordings.
Reliable customer support and prompt responses to queries and issues.
Easy integration with CRM solutions, enhancing productivity and tracking capabilities.
Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Inadequate post-sale service experience, as reported by some users.
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Showing 41-50 out of 76
AK
Abhishek K
03/09/23
"Exotel products for Contact Center Communication are great for startups"
What do you like best about Exotel? Exotel products are plug-and-play. We set up our API and Call flow in minutes, and it can be customized to a very advanced level only using GUI. The option of integrating Whatsapp and SMS will call center solutions gives it a good edge over competitors
RS
Rohan S
03/09/23
"Comprehensive Customer Experience Tool"
What do you like best about Exotel? Easy to build workflows, allows you to send SMS and WhatsApp to customers. The calling facility and easy to integrate APIs are a win-win for our teams
SC
Sugandha C
03/09/23
"convenience at its best"
What do you like best about Exotel? It is a very easy platform to use. the team is also very supportive and provide handholding support till you need. What do you dislike about Exotel?
VU
vijay u
03/09/23
"quick response on raised ticket quick resolution on time"
What do you like best about Exotel? technical and support team sound good, they understand the requirements and provided us solution What do you dislike about Exotel?
AC
Arpit C
03/09/23
"Best IVR Solution"
What do you like best about Exotel? Ease of API Easy User Interface
NM
Nitin M
03/09/23
"We are Using Exotel for a time, and this is much easier software."
What do you like best about Exotel? You can Easyly Configure any kind of required flow What do you dislike about Exotel?
OP
Onkar P
03/09/23
"Exotel IVR tool is best for BTL activation"
What do you like best about Exotel? Accurate response from the receivers for the most effective marketing campaigns. What do you dislike about Exotel?
AB
Abhishek B
03/09/23
"Sophisticated telephony solution with super API and documentation"
What do you like best about Exotel? easy to use APIs and even easier integrations and billing process What do you dislike about Exotel?
DK
Dev K
01/12/23
"Call and SMS Tool"
What do you like best about Exotel? The UI of the software is straightforward to use and can check the call records of anyone very quickly, as it is listed right on the home page of the tool. The software consumes low internet data and one can change their online status easily
MR
Mona R
01/01/23
"Expotel is super to connect"
What do you like best about Exotel? Exotek is very helpful in connecting people. It records the call, and we can quickly locate the recordings with all details and briefs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].