9.0
Spot Score
Exotel Reviews in June 2026: User Ratings, Pros & Cons
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Exotel Reviews & Ratings
Spotsaas Editor’s POV
Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly. The platform's call recording feature, along with its search and download functionality, ...Read more
Exotel pros and cons
User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Efficient call management with auto-saving and easy access to call data and recordings.
Reliable customer support and prompt responses to queries and issues.
Easy integration with CRM solutions, enhancing productivity and tracking capabilities.
Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Inadequate post-sale service experience, as reported by some users.
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Showing 31-40 out of 76
AM
AbdulSaad M
03/09/23
"Its very user friendly to used for agents and supervisor and many good feature to used in same tool."
What do you like best about Exotel? 1. It was very nice to use for agents. 2. Dialing is good.
CR
Chetan R
03/09/23
"Pretty satisfied with the SMS service of Exotel"
What do you like best about Exotel? We are using Exotel for sending SMS to users. I must say the pricing, service & support of Exotel is top quality. Highly recommended
SA
Shriniket A
03/09/23
"Simple Set-up and Execution"
What do you like best about Exotel? Easy to set up the IVRs and support is amazing What do you dislike about Exotel?
MA
Mayuri A
03/09/23
"Easy to use solution"
What do you like best about Exotel? It is easy to add a new exophone and manage inbound calls by making the workflows. It is very quick ad you can your customer helpline up and running in merely 15 minutes.
TL
Tarun L
03/09/23
"easy to plugin"
What do you like best about Exotel? easy to onboard & user-friendly dashboard. Good customer support & flexible pricing plans. What do you dislike about Exotel?
AH
Anil H
03/09/23
"Exotel Omni Channel capabilities and CX experience"
What do you like best about Exotel? Their OMNI Platform offerings comes with cost effective price and meet the client requirements in line with their expectations. They do ensure compliance and security aspects which are paramount for us
VL
Vishal L
03/09/23
"Very good customer service"
What do you like best about Exotel? The best thing about exotel is the customer service. We have been working with exotel for 5+ years and one thing which stands out clearly is the customer support. The responses are prompt and timely manner. They are not forgotten.
SK
Senthil k
03/09/23
"Exotel user for 2 years"
What do you like best about Exotel? The productivity has been improved using the exotel What do you dislike about Exotel?
SG
Sandesh Govalkar T
03/09/23
"Cloud telephony without frills"
What do you like best about Exotel? Robust infrastructure with fairly good uptime. What do you dislike about Exotel?
DJ
Dinesh J
03/09/23
"Review for Exotel"
What do you like best about Exotel? Offers above 99% uptime and great call completion rate.in addition to this, Exotel has a driven team working around the clock to give the best client experience.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].