9.0
Spot Score
Exotel Reviews in June 2026: User Ratings, Pros & Cons
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Exotel Reviews & Ratings
Spotsaas Editor’s POV
Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly. The platform's call recording feature, along with its search and download functionality, ...Read more
Exotel pros and cons
User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Efficient call management with auto-saving and easy access to call data and recordings.
Reliable customer support and prompt responses to queries and issues.
Easy integration with CRM solutions, enhancing productivity and tracking capabilities.
Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Inadequate post-sale service experience, as reported by some users.
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Showing 21-30 out of 76
MF
MAJO F
03/13/23
"Great for Calls over Cloud"
What do you like best about Exotel? - Easy to use/ Clean UI/ reliable - Call Quality
NR
Neeraj R
03/11/23
"Very excellent support service"
What do you like best about Exotel? The customer support is best and the workflow is very fast. What do you dislike about Exotel?
MT
Mr T
03/10/23
"Exotel"
What do you like best about Exotel? any user can handle another user calling very smoothly. What do you dislike about Exotel?
GP
Gourav P
03/10/23
"Good Services and support"
What do you like best about Exotel? Service Support is quite amazing from your team What do you dislike about Exotel?
RJ
Rishabh J
03/10/23
"Exotel Integration for FreshSales CRM Tool"
What do you like best about Exotel? We did The Exotel CTI integration with FreshSales and the integration was very smooth, we were able to get real-time recordings of the calls and also make calls right from the CRM tool. The support team was able to troubleshoot few initial glitches that we encountered during the integration process.
AS
Abhay S
03/09/23
"Smooth onboarding and great service"
What do you like best about Exotel? Easy dashboard with max features required for daily call tracks. Support and resolution are good.
NS
Nilesh S
03/09/23
"Experience with exotel is good. Product is recommended"
What do you like best about Exotel? User friendly and easiness of the product interface. Customer care is helpful and they help in all possible ways to get the things sorted.
AR
Arun R
03/09/23
"Premium & reliable Telecom provider in India"
What do you like best about Exotel? 1. Very flexible & powerful API stack for communications 2. Full stack including dialers & campaign management softwares
AY
Anshul Y
03/09/23
"Good tool for support"
What do you like best about Exotel? easy to use and create flows as and when required What do you dislike about Exotel?
KJ
Khush J
03/09/23
"Great experience with Exotel"
What do you like best about Exotel? The best we like about exotel is priority customer support. What do you dislike about Exotel?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].