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Epic - New SaaS Software

Epic Reviews in October 2026: User Ratings, Pros & Cons

Streamline patient care with Epic's comprehensive tools.

4.26

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Epic Reviews & Ratings

4.26

Very Good

Based on 829 ratings & 891 reviews

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Rating Distribution

Excellent

(479)

Very Good

(325)

Good

(70)

Poor

(9)

Terrible

(8)

Spotsaas Editor’s POV

Epic is a leading EHR software that prioritizes patient experience with a variety of helpful tools. Its MyChart feature enhances communication between patients and healthcare providers, making it a strong choice for clinics.Read more

Epic pros and cons

  • Enhanced patient experience

  • Comprehensive health tools

  • User-friendly interface

  • Streamlined communication

  • Complex setup for clinics

  • Higher costs for small practices

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Showing 621-630 out of 891

AU

Anonymous User

01/04/18

3 out of 5

"Great program "

What do you like best about Epic? The universal aspect to help connect patients to all areas of the hospital What do you dislike about Epic? The implementation of the program after using another program. What problems is Epic solving and how is that benefiting you? Universal and ease of communication between departments

MH

Mindi H

01/04/18

3.5 out of 5

"Easy once you know it"

What do you like best about Epic? It is user friendly once you learn it. I had to self teach, so a bit of a challenge at first. What do you dislike about Epic? Limited to only 4 patients charts open at any given time. What problems is Epic solving and how is that benefiting you? Medical records for billing purposes

AU

Anonymous User

01/03/18

3.5 out of 5

"User in clinical"

What do you like best about Epic? It's very easy to use and chart with. Simple to figure out. What do you dislike about Epic? It may be more difficult for the older less techy crowd Recommendations to others considering Epic: Take some time to figure it out and play with it if you are less technologically experienced. Otherwise, simple to use. What problems is Epic solving and how is that benefiting you? Ease of use, makes it so that I spend less time charting

AU

Anonymous User

01/03/18

4 out of 5

"Convenient, as long as it's updated regularly "

What do you like best about Epic? You can transition from record to record rather smoothly. What do you dislike about Epic? Downtime is the worst part. This usually occurs following updates and makes Epic inaccessible. What problems is Epic solving and how is that benefiting you? Prompt registration process

AU

Anonymous User

01/02/18

3.5 out of 5

"Good but Complicated"

What do you like best about Epic? I like the the defer feature on the work queues for claim followup. It allows you to work claims but have them come back into the queues to follow up on in a timely manner if they're still outstanding. What do you dislike about Epic? Too many steps to complete each task especially when updating a patient's insurance. What problems is Epic solving and how is that benefiting you? Tracking claims aging better. Better work flow.

HV

Hannah V

01/02/18

4 out of 5

"Better than other EMRs I have used."

What do you like best about Epic? Charting is fairly self-explanatory and navigation is intuitive. Medication reconciliation is quick. What do you dislike about Epic? Sometimes takes multiple clicks to get to a freetext area. Doctors notes automatically draw in a lot of unneeded info. Inputting surgical history is confusing as many basic procedures are not there. No ability to free text nursing surgical or medical hx without putting it under 'other.' Going through scanned outside documents ...

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AU

Anonymous User

01/02/18

2.5 out of 5

"Staff nurse"

What do you like best about Epic? Convenient to share information with other departments. When documenting, there is no need to duplicate. Shares applicable information with other screens. What do you dislike about Epic? Sometimes it is difficult to navigate from one screen to another. Many windows requires that you must have extensive knowledge. Difficult if you don't use them frequently. Recommendations to others considering Epic: None What problems is Epic solving and how is that ...

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TR

Taylor R

12/31/17

5 out of 5

"A big step but worth the outcome"

What do you like best about Epic? The interface, I absolutely love the ease of use and how, after a short training, I feel confident in finding necessary data within the EHR. I like knowing that my patient's data exists in every clinic they are seen in. I can see other important visits when they see me. What do you dislike about Epic? The cost. It is very expensive to switch and the costs continue. Every time a new practice or hospital is acquired, every new employee, every advanced ...

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AU

Anonymous User

12/31/17

5 out of 5

"Epic For Healthcare "

What do you like best about Epic? East to use, easy to program to your hospital/medical needs. User friendly and easy to What do you dislike about Epic? There can be a lot of duplicate charting What problems is Epic solving and how is that benefiting you? Maintaining the requirements of electrical charting, less questionable charting and easier to ensure HIPPA compliance.

AU

Anonymous User

12/29/17

5 out of 5

"Excellent system"

What do you like best about Epic? Universally accepted (for the most part), easy to use, many options for detail-oriented use, personalized, to the point, excellent history & speed. What do you dislike about Epic? Sometimes too many options available causing confusion between positions. Recommendations to others considering Epic: Highly recommend- keeps care simple and shareable. Oftentimes offices that do not use epic have issues with charts being mixed up or lost and care not being 100% ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].