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Epic - New SaaS Software

Epic Reviews in September 2026: User Ratings, Pros & Cons

Streamline patient care with Epic's comprehensive tools.

4.26

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Epic Reviews & Ratings

4.26

Very Good

Based on 829 ratings & 891 reviews

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Rating Distribution

Excellent

(479)

Very Good

(325)

Good

(70)

Poor

(9)

Terrible

(8)

Spotsaas Editor’s POV

Epic is a leading EHR software that prioritizes patient experience with a variety of helpful tools. Its MyChart feature enhances communication between patients and healthcare providers, making it a strong choice for clinics.Read more

Epic pros and cons

  • Enhanced patient experience

  • Comprehensive health tools

  • User-friendly interface

  • Streamlined communication

  • Complex setup for clinics

  • Higher costs for small practices

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Showing 571-580 out of 891

AU

Anonymous User

01/28/18

4 out of 5

"Scribing made easier with Epic"

What do you like best about Epic? As a scribe, I liked the functionality and multi-tasking ability with the ER software. I also liked being able to pull from past visits and visits from different hospitals using the same software. Typing up history and/or clicking it in takes some time, as is clicking around for the physical exams and ROS, but in the end, once I find a happy medium with templates created, it’s very user-friendly. What do you dislike about Epic? There are some aspects of the ...

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AU

Anonymous User

01/28/18

3.5 out of 5

"Nothing is perfect "

What do you like best about Epic? I like features such as smart phrases and quick actions. What do you dislike about Epic? I wish this system could do a little more with helping you prepare ahead of time. For example, when I have a patient in office for a physical or med check most of the time they're having updated lab work done. So it would help if the system automatically pended the labs in the order entry that were previously done at a med check or physical appointment before. It's much ...

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AU

Anonymous User

01/28/18

3 out of 5

"Too cluttery, but intuitive"

What do you like best about Epic? Even though the interface was very cluttered, once you got the hang of it, it wasn't difficult to get from one place to another. I was able to find the relevant patient information I needed with ease. What do you dislike about Epic? There were too many tabs I had to sift through to get to where I needed to be, and the screen was often too busy so it was hard to find what exactly I needed. Viewing patient appointment times required a few too many clicks than ...

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HL

Hunter L

01/28/18

5 out of 5

"Wonderful Experience"

What do you like best about Epic? I like the user-friendliness and amount of customization EPIC allows for each user. Depending on your specific role you can set the program up with the tools you use most to do your job more efficiently. What do you dislike about Epic? Sometimes the program is so specific about what it wants that you find yourself stud and trying different work arounds to get something done. What problems is Epic solving and how is that benefiting you? I currently do not ...

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RD

rachel d

01/28/18

3 out of 5

"Great once you learn how to use"

What do you like best about Epic? I like the organization and how many different functions are available. I also like being able to customize my screen to my needs What do you dislike about Epic? Very difficult to learn and get used to. Often updates and downtimes Recommendations to others considering Epic: Provide really good training prior to rolling out What problems is Epic solving and how is that benefiting you? Great hipaa protection

AU

Anonymous User

01/26/18

3.5 out of 5

"Documentation system"

What do you like best about Epic? It is customizable with use of smart phrases and flow sheets for efficiency What do you dislike about Epic? Some tedious options for documentation, usually based upon company that is using. What problems is Epic solving and how is that benefiting you? Efficiency with documentation, easy drop down menus in flow sheets. Easy navigation in between tabs of different notes for ease of sharing information

AU

Anonymous User

01/26/18

4.5 out of 5

"Epic EMR"

What do you like best about Epic? Easy and intuitive to use; able to access entire patient history What do you dislike about Epic? Access restrictions, though that is more likely an organization issue moreso than an issue with Epic What problems is Epic solving and how is that benefiting you? Best system to use for EMR, easy to access & user-friendly

AU

Anonymous User

01/25/18

3.5 out of 5

"I use epic on a daily basis to chart patient information"

What do you like best about Epic? I like the easy navigation through patients charts and organization What do you dislike about Epic? Sometimes the system shuts down unexpectedly and I am forced to re-enter lost data What problems is Epic solving and how is that benefiting you? Epic provides healthcare providers with access to patient information, to collaborate with other healthcare providers when documenting patient information to ensure quality patient care.

AU

Anonymous User

01/24/18

4 out of 5

"Epic is great for healthcare "

What do you like best about Epic? Epic keeps our patients charts along with appointments organized. It is a fairly easy program to learn how to use. What do you dislike about Epic? Sometimes it is not clear why you are getting errors pop up What problems is Epic solving and how is that benefiting you? Organization of our patients and their appointments

TV

Timothy V

01/24/18

4 out of 5

"EPIC the standard for medical billing"

What do you like best about Epic? The system is streamlined and user friendly What do you dislike about Epic? Its monotonous and boring says entry but it does its job What problems is Epic solving and how is that benefiting you? Data entry for patient information

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].