Entrata Reviews in May 2025: User Ratings, Pros & Cons

"Near perfect tools for resident and lead management"

What do you like best about Entrata? I love the integration of Entrata. The conversion from lead, to applicant, to resident is a dream compared to other CRM softwares I have used. The note tracking, message tracking, and activity tracking leave little room for error. What do you dislike about Entrata? Sometimes entrata has quirks that are unneccesary and often glitchy after updates. The high customizability of it all is sometimes a burden. This can lead to quirks, error messages, or make ...

"Great program"

What do you like best about Entrata? I have everything I need in one location. I can send correspondence with residents, along with creating reports to be able to track spending easily. This is an all in one system and I love it! What do you dislike about Entrata? Sometimes Entrata takes a second to update. For instance, if I close out a lease that needs to be signed, the dashboard still shows that this task has not been completed. What problems is Entrata solving and how is that benefiting ...

"Well Rounded Property Management Software!"

What do you like best about Entrata? I love that Entrata has reports for almost everything! It helps keep me informed about my property and I always know where I can go to find answers to any metric my ownership team would need to know! Entrata is also really user-friendly and easy to teach to new employees. What do you dislike about Entrata? The only feedback I have is I wish you could make custom reports. Sometimes I need to pull multiple reports in order to get everything I need, but it ...

"User friendly and great support staff"

What do you like best about Entrata? I love how user-friendly the system is. It's very intuative for most of our new team members. It generally only takes showing them the basics, and then they can pick it up and run with it. We also have a fantastic support team. They are very knowledgeable, friendly and responsive. I have been impressed with all the people I've worked with. What do you dislike about Entrata? Sometimes it feels like they are going for a wide width of products that are ...

"A Wonderful Tool"

What do you like best about Entrata? I love using Entrata because it allows me to provide excellent customer service to the residents in my building. This website will enable viewing important residential information and let me quickly put in work orders, create leads, and see where applicants are in their steps, among other features. I also find this website very intuitive and love the layout. What do you dislike about Entrata? There isn't much that I can say I do not like about Entrata. ...

"I would recommend this product even though there are minor issues"

What do you like best about Entrata? I like how I can review the residents needing contact and how it had the time slots when leads should be contacted. I also like how you can save emails and use the website to send mass emails. What do you dislike about Entrata? It doesn't update the system immediately after I've sent a "post tour" email. If I send it after creating a guest card, it doesn't register in the system. The notification is still there, and because of that, other Leasing agents ...

"The Entrata Life"

What do you like best about Entrata? Entrata is very user-friendly and able to get work done expeditionly What do you dislike about Entrata? The downfall for Entrata is that the system will go out at random times. What problems is Entrata solving and how is that benefiting you? It's help us out on the leasing front. When we have to pull reports that are clients need, they are accurate and what we need

"The Entrata Life"

What do you like best about Entrata? Entrata is very user-friendly and able to get work done expeditionly What do you dislike about Entrata? The downfall for Entrata is that the system will go out at random times. What problems is Entrata solving and how is that benefiting you? It's help us out on the leasing front. When we have to pull reports that are clients need, they are accurate and what we need

"Easy to learn, use, and navigate"

What do you like best about Entrata? I love their search system. I also enjoy that everything can be found within a resident's portal. Moving from lead to future resident to current resident is very easy. I also find this system way less complicated than others. What do you dislike about Entrata? Sometimes with Entrata, I find their system lags at times. Fortunately, this isn't always the case, but when the site crashes, it doesn't allow me to view my resident's information. What problems ...

"Entrata Rocks"

What do you like best about Entrata? Entrata is super easy to use, and the people who work there are always ready to step in and help out when things get rough and glitchy. The software itself is amazing and super user-friendly. What do you dislike about Entrata? Before getting to know the system, it can be a bit daunting with all the different tabs and not a home page sore of deal where one can look around and find things out themselves, of course, alot of the layout is based on the ...