Entrata Reviews in June 2026: User Ratings, Pros & Cons

"Entrata - multifaceted and very complex"

What do you like best about Entrata? Very customizable and many functions specific to each property What do you dislike about Entrata? It is extremely complicated and many service calls are required in order to change functions What problems is Entrata solving and how is that benefiting you? Helps with all aspects of property management - from lead to lease. Accounting, leasing, managing leads, A to Z. It helps us keep communication all in one space which helps team communication.

"Entrata does well in organizing system leads."

What do you like best about Entrata? The most helpful aspect is that you can filter out when you want things to pop into needs contact and you can set reminders for contacting hot leads. It does well in associating names with rooms. What do you dislike about Entrata? The downsides of Entrata are that there are often bugs on the website which I know you cant control always but it can really put a pause on the leasing goals for the day. What problems is Entrata solving and how is that ...

"Entrata delivers"

What do you like best about Entrata? The on boarding and training process was run professionally by people who understood the product and were timely and helpful. The training was thorough and the followup one year later was a game changer. What do you dislike about Entrata? The billing at Entrata is very difficult to follow and there are many additional charges which in theory are charged back to the tenant. What problems is Entrata solving and how is that benefiting you? work flow, ...

"User Friendly"

What do you like best about Entrata? The most helpful feature of Entrata is the ability to multitask, coordinate and communicate with staff and residents. Notices, renewals and any docs can be sent with one click. What do you dislike about Entrata? Sometimes when the system does updates, we have glitches. That isn't the worst, but it can be a little annoying .. but no worries! They are always resolved quickly. What problems is Entrata solving and how is that benefiting you? Communication is ...

"An all in one management software"

What do you like best about Entrata? Their customer service. we began looking into Entrata in April of 2022. Throughout the entire process, from demoing, to migration, to finalizing migration, Entrata made sure that all of our worries, concerns and needs were met. post migration, support and our account rep have always made sure that all issues are taken care of. What do you dislike about Entrata? Their reports need some tweaking. They have plenty of reports in their system. But it is not ...

"Good Site"

What do you like best about Entrata? Mass email messaging, reporting/data, lead platform. Being able to send out mass text messages and emails to residents is great. Having read receipts on the emails is also a perk! What do you dislike about Entrata? They need to have better tracking of lead conversions and an easier way to input traffic. They have updated a lot of reporting thought and they are definitely going in the right direction. What problems is Entrata solving and how is that ...

"Near perfect tools for resident and lead management"

What do you like best about Entrata? I love the integration of Entrata. The conversion from lead, to applicant, to resident is a dream compared to other CRM softwares I have used. The note tracking, message tracking, and activity tracking leave little room for error. What do you dislike about Entrata? Sometimes entrata has quirks that are unneccesary and often glitchy after updates. The high customizability of it all is sometimes a burden. This can lead to quirks, error messages, or make ...

"its amazing app and the navigation is simple ."

What do you like best about Entrata? i can see from work orders to leasings, to reports, etc. Just in one app. Instead of logging in to a different app, I can do everything with Entrata. What do you dislike about Entrata? My option on the work order does not have the opportunity in the selection i need, so I have to pick and option and edit it in the comment area. What problems is Entrata solving and how is that benefiting you? I can reach several areas in the want app . from maintenance to ...

"Great Software"

What do you like best about Entrata? Entrata is easy to navigate and well laid out. It is a superior product, especially for management in student housing. What do you dislike about Entrata? Sometimes it can go down at inopportune times but fixes are never far away. What problems is Entrata solving and how is that benefiting you? Entrata generates reports that give us detailed information and can also be customized to fit our specific needs.

"Entrata - one stop shop for all your PM software needs"

What do you like best about Entrata? We've been utilizing Entrata now for close to a year and I'm continuously finding useful reports. There are ways to drill down and filter the massive amounts of data so you're constantly fine-tuning what you're looking at - which has been done accurately when cross-verifying with other reports. What do you dislike about Entrata? Part of the nature of such a beast of a product is that it can sometimes be overwhelming. It's a powerful tool and perhaps ...