DusuPay Reviews in July 2025: User Ratings, Pros & Cons

Dusupay is very reliable to withdraw…

Dusupay is very reliable to withdraw funds from Deriv to mpesa.but it just disappeared without any notice leaving people who deposited through it stranded on time of withdrawal.......is it mantaince or withdrawal using Dusupay is over?

This has been a great e-wallet…

This has been a great e-wallet transaction agent on Deriv trading platform but the challenge with them is the lack of communication. There withdrawal platform just disappears from the trading platform for days without any prior client communication. We would wish, incase of system maintenance or upgrade, there should be communication flow so that someone prepares themselves accordingly. It really frustrates.

Withdrawals take long

Withdrawals take long, very long withdrawal time what do you mean I have to wait for 5 days for Mpesa withdrawals to reflect?

I have a very bad experience with…

There is alot of improvement in this company since the last time I had an issue of not receiving my funds now my issue has been sorted and very happp

Terrible method of payment

Terrible method of payment. don't recommend it I lost my payment, it doesn't reflect on my trading account

I made payment on Sunday 3 July

I made payment on Sunday 3 July. My money didn't reflect on my trading account even now. I'm contacting them they are busy telling me about my bank, saying that my money reversed. I'll never make payment using dusupay option, never.🚮🚮🚮

Thank you for you'r service.

Thank you for you'r service.

You take too long to reply to customers

You take too long to reply to customers

I got locked out of my account due to…

I got locked out of my account due to failed login attempts. I have sent a mail to info@ dusupay, when will I get a reply?

Dusupay is definitely not recommended for your e-commerce business.

Communication with employees is very poor. There is no or half response to questions. The fee is expensive compared to the poor service and product quality. After the transition to the new platform (suddenly without any warning), the email alerts on new payments no longer work. And the employees cannot / do not want to repair this. Tanzania would be added as a new country within a few weeks, but has been going on for months, etc ... Dusupay is definitely not recommended for your e-commerce ...