Drift Reviews in July 2026: User Ratings, Pros & Cons

it's a bit too soon to give an opinion…

it's a bit too soon to give an opinion as we've only been working with Drift a short time! The service reps have been very helpful. Would like to see weekly meetings/updates with Drift reps. I do find we too many on site visitors with generic yahoo, gmail, etc emails and not business related inquiries. Not much inquires during EST hours at all.

Improved telemarketing support, thanks to Drift Chat

PROS & CONS What are the best aspects of this product? Our agents find this telemarketing tool user friendly. What aspects are problematic or could work better? A reorganization of notifications allowing chats to be redirected to available agent/s would be a huge help. What specific problems in your company were solved by this product? Drift chat allows us to be more cost- and time-efficient. Are you a current user of this product? No

excellent

What do you like best? shortened my sales cycle and got qualified leads on my calendar What do you dislike? after hours scheduling can be clunky but its manageable for sure Recommendations to others considering the product: it is absolutely worth it. best chat option on the market. if your website gets traffic this is a no brainer. What problems are you solving with the product? What benefits have you realized? short sales cycle qualified leads DQ bad fits right away

Easy to use, excellent functionality and understanding support team

What do you like best? Very easy to setup chatbots and create sophisticated conversation flows. The software is very robust and covers most essential features such as routing, ABM and chat automation. What do you dislike? Some of the connector functionality is a bit limited, for example the Salesforce integration works, but it could definitely be improved with more advanced links to Campaigns and Opportunities on Salesforce. What problems are you solving with the product? What ...

Excellent addition to the sales org

I genuinely like Drift and the functionality it brings to my team. We are fairly new in taking on the project and are just starting to really see positive results. We get a large amount of traffic on our website and the chat feature is a must have to be competitive. We have seen millions in pipeline that we can attribute as coming from Drift. We are going to start utilizing the live view function soon to proactively chat with site visitors and help enhance their experience on our website.

Essential system integrations

PROS & CONS What are the best aspects of this product? Must-have functions such as the chatbot's ability to integrate with essential systems like Pardot and Salesforce is very useful. What aspects are problematic or could work better? It would be great if we can have more templates when creating pages using Drift's playbook. What specific problems in your company were solved by this product? Being able to convert visits into prospects is my team's favorite -- a lot of our conversions ...

User-friendly and wide-ranging functions, with a very patient support team

PROS & CONS What are the best aspects of this product? Drift features essentials including automated chat and routing. Setting these up is so easy too. What aspects are problematic or could work better? Improved integration to advanced functionalities in systems like Salesforce can be useful. What specific problems in your company were solved by this product? We are able to use Drift in various parts of the business, from answering questions, initiating conversations with prospects, ...

Awesome Sauce

Awesome. Easy to use. Great support and onboarding. The team is proactive and friendly. Definitely recommend.

Making the life of an AE that much easier

I love Drift! I'm an AE and it makes my life so much easier. Since adding Drift to our technology stack, I now have a steady drip of leads trickling into my pipeline. The ability to A/B test messaging and automate much of the process is a great way to save time and be effective.

Less friction around standard forms

PROS & CONS What are the best aspects of this product? Drift chat is the fast lane for clients who don't want to waste time What aspects are problematic or could work better? The elements of Drift's playbook are not easy to replicate and need to be built all the time from scratch. What specific problems in your company were solved by this product? Working on Drift is in tune with my company's strategy in terms of having on-the-spot conversations with quality leads. It allows the team ...