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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in June 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Spotsaas Editor’s POV

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 931-940 out of 2954

AU

Anonymous User

10/05/21

5 out of 5

"Very user friendly on both the sender and the signer."

What do you like best about DocuSign? The ease of which the program functions. It is easy to explain to clients and editable in case there is a mistake that needs to be corrected. What do you dislike about DocuSign? When you delete the document if it hasn't been signed correctly, it sends an email automatically to the recipient which can be confusing. What problems is DocuSign solving and how is that benefiting you? I am creating onboarding opportunities for the company quickly and effectively.

AU

Anonymous User

10/05/21

5 out of 5

"Very user friendly on both the sender and the signer."

What do you like best about DocuSign? The ease of which the program functions. It is easy to explain to clients and editable in case there is a mistake that needs to be corrected. What do you dislike about DocuSign? When you delete the document if it hasn't been signed correctly, it sends an email automatically to the recipient which can be confusing. What problems is DocuSign solving and how is that benefiting you? I am creating onboarding opportunities for the company quickly and effectively.

NS

Nick Smith

10/03/21

1 out of 5

If I could give it zero starts I would

If I could give it zero starts I would. Unbelievably un-user friendly system. Spent 3 weeks now trying to pay for my renewal which they don't seem to be able to do, so my account remains suspended. FFS.

AU

Anonymous User

09/30/21

5 out of 5

"Great electronic signature app to send documents!"

What do you like best about DocuSign? Great way to send service agreements to customers and get them to sign quotes! Love when I can see when they open my document and view it. What do you dislike about DocuSign? slow when voiding sent documents, also Hate that the custom signatures take a little bit do do. Recommendations to others considering DocuSign: Be sure to put the correct emails of the senders and who must sign and who only receives a copy. What problems is DocuSign solving and how ...

Read more

AU

Anonymous User

09/30/21

5 out of 5

"Great electronic signature app to send documents!"

What do you like best about DocuSign? Great way to send service agreements to customers and get them to sign quotes! Love when I can see when they open my document and view it. What do you dislike about DocuSign? slow when voiding sent documents, also Hate that the custom signatures take a little bit do do. Recommendations to others considering DocuSign: Be sure to put the correct emails of the senders and who must sign and who only receives a copy. What problems is DocuSign solving and how ...

Read more

EP

Ellen Polsky

09/29/21

1 out of 5

Horrific software that also…

Horrific software that also proliferated into the government sector for processing some applications - it’s full of bugs. Impossible to complete the tasks. Customer service non existent. Combined with the government agency produces an epic effect of sheer incompetence.

JP

Josh P

09/28/21

5 out of 5

"This is how I get agreements signed!"

What do you like best about DocuSign? I like how intuitive the dashboard is. We have it integrated with Salesforce and I appreciate the notifications when the contract is viewed or signed. Using DocuSign has helped get the agreement signed by both parties and notifies me when the envelope is completed. What do you dislike about DocuSign? It isn't always the easiest to use or as simple as other e-sign software. Because of the integration with Salesforce, I rarely use the actual dashboard. ...

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JP

Josh P

09/28/21

5 out of 5

"This is how I get agreements signed!"

What do you like best about DocuSign? I like how intuitive the dashboard is. We have it integrated with Salesforce and I appreciate the notifications when the contract is viewed or signed. Using DocuSign has helped get the agreement signed by both parties and notifies me when the envelope is completed. What do you dislike about DocuSign? It isn't always the easiest to use or as simple as other e-sign software. Because of the integration with Salesforce, I rarely use the actual dashboard. ...

Read more

PF

Podcast Fan

09/25/21

5 out of 5

Thanks for Saving me Time

Thanks for Saving me prints and trips to FedEx!

PF

Podcast Fan

09/25/21

5 out of 5

Thanks for Saving me Time

Thanks for Saving me prints and trips to FedEx!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].