DocuSign Reviews in June 2026: User Ratings, Pros & Cons

"Best in class electronic signature platform"

What do you like best about DocuSign? How easy it is to set documents up, and how easy it is to use. What do you dislike about DocuSign? It takes a little time to learn where everything is because there is so much it can do, but once you learn it its great. What problems is DocuSign solving and how is that benefiting you? Are now able to get docs out quick and get them back signed quick.

"Saves So Much Time!"

What do you like best about DocuSign? I really like how you can label every item that needs to be signed by the person receiving the contract. What do you dislike about DocuSign? I don't particularly appreciate that the freemium model only gives you three documents before you have to pay for it. It is a good solution, but not very affordable if you only use it once or twice a year. It would be cool if you just paid per document you used instead of a monthly fee. I would be much more excited ...

"User Friendly, Signature Tracking"

What do you like best about DocuSign? User friendly, can be used by multiple people or parties and doesn't require much training or expertise to use. Tracks signatures, and tracks adjustments or changes made per user. Very useful for multi-party agreements. What do you dislike about DocuSign? The only difficulty is where the document resides, the user must download the document or relogin every time to view the document. Could use a notification system that's better than an email update ...

"The easiest way to get signatures!"

What do you like best about DocuSign? I love the ability to save templates. The option to just select a template makes things so much easier, since we often send out the same form over and over. What do you dislike about DocuSign? It's honestly tough to think of anything. The product is easy and does what we need it to do at a fair price. Not sure what I would change if anything. What problems is DocuSign solving and how is that benefiting you? DocuSign helps us quickly and efficiently get ...

"Scammy billing practices & clueless support"

What do you like best about DocuSign? The software itself is great, perhaps even best-in-class. It makes sense that they're the go-to for e-signatures. What do you dislike about DocuSign? Their billing practices are terrible. They keep a 100 envelope limit hidden in their FAQ, which even applies for the max $480/year plan. I previously ran a nonprofit where we were on the max plan, and were using their PowerForms feature for event waivers (1 waiver per attendee, which quickly exceeds ...

"No More Paper"

What do you like best about DocuSign? I like that the software allows you to you to use a mobile pen whether it is an LG pen or a Samsung pen you can use these on your mobile devices so your signature will appear much better than if you did it with a mouse. Though I like you can use a mouser, a pen appears much better. It also works great for touchscreen computers. This software is a great way to avoiding having to sign physical copies of paperwork & have a courier transport them or having ...

Outrageous customer service

Outrageous customer service. Truly unbelievable behaviour from DocuSign support representatives. Long hold times and then when you finally get through to support - they deliberately end the call with no call back. They even appear to be able to screen calls so that representatives can end the call as soon as it's picked up. I cannot WAIT for a competitor to blow DocuSign out of the water. Everyone of those bad reps should be immediately dismissed. Calls are supposed to be recorded so it ...

Worst experience with the customer service!

PROS: Save you time for the e-signature in documents. Price affordable. CONS: CONS: I've had a very frustrating experience with DocuSign Billing Support team and wanted to let fellow small business owners know why I recommend against using DocuSign:DocuSign double charged my credit card for $240 that I had not authorized.Upon following up, their support staff acknowledged their overcharge error and gave excuses after excuses to delay processing the refund.It's been months and yet something ...

"DocuSign - a great tool for your signatures"

What do you like best about DocuSign? The application DocuSign generates a signature, and the user is not forced to sign the documents on the touchpad (there is, of course, also this option). What do you dislike about DocuSign? There is no possibility to add a person to sign when all persons already signed. When the document is in progress (not signed by all persons) the document can be still edited. What problems is DocuSign solving and how is that benefiting you? I like to sign different ...

"Pretty good."

What do you like best about DocuSign? It's easy to setup and use. My clients always seem to enjoy the process. What do you dislike about DocuSign? I cannot send my clients a doc by SMS, which is being requested more and more lately. Tech support is sparse and if you call them for help be prepared to wait a long time on hold. Recommendations to others considering DocuSign: If you will need your hand held for anything advanced (I did a few times) it will be frustrating to find answers. But ...