DocuSign Reviews in June 2026: User Ratings, Pros & Cons

"Great Tracking/Easy to use"

What do you like best about DocuSign? The history tracking is fantastic. Great to see if your contact has opened the file and timestamps everything. What do you dislike about DocuSign? I have nothing that I dislike with the solution. What problems is DocuSign solving and how is that benefiting you? No longer have to print, sign, and scan documents to collect signatures. The ease of use is fantastic.

"Sign a document within seconds!"

What do you like best about DocuSign? Sometimes PDF files disallow editing but otherwise require signature. It's a hassle to change the PDF setting. Now with Docusign, I don't have to go through any hassle again. Just upload it onto Docusign, and sign the name. It gets down. What do you dislike about DocuSign? It'll be better if there's an option to create your unique electronic signature. Recommendations to others considering DocuSign: Anyone who wants to have their signature done in ...

A *VERY* buggy web site

A *VERY* buggy web site. Feedback links are broken and there is no way to delete the account I was forced to create (in order to retrieve some documents). Filling in documents is not straightforward as the text is blurry and cannot be zoomed in on. Clicking to "sign" a section immediately scrolls way down the document so it takes a while to get back to where you were. I DEFINITELY will go with paper versions of stuff next time.

Always check reviews first…!

I wish I’d checked the reviews here before signing up to DocuSign. Whilst one of the worlds most famous e-signature companies, they suffer from the worst customer service delivery I have ever experienced. It’s now taken over 60 days, and my issue is still not resolved. In the mean time they took another subscription payment which I now have to try and get refunded. Shameless, sneaky and it stinks!

"we save paper, everything is signed digitally and we do not need to scan any paper docs at all"

What do you like best about DocuSign? we save paper and we can have a digital trail and proof of anything I sign What do you dislike about DocuSign? I do not think I dislike anything; it is a great software What problems is DocuSign solving and how is that benefiting you? electronically signing the docs

"The only software of it's kind that works."

What do you like best about DocuSign? I love the Version control, integrations, and editing options. What do you dislike about DocuSign? It is somewhat limited when it comes to creating custom fields. What problems is DocuSign solving and how is that benefiting you? Expediting and operationalizing the offer signature situation.

There is a reason why this company have…

There is a reason why this company have such a low star rating - because they are dishonest and sneaky. They take money from customers without approval and their policy is not transparent. Trying to liaise with them is just as frustrating. There are more reliable companies offering a more honest service that I suggest using. Docusign offered me a goodwill on the basis that I cancel my dispute through the bank. The bank did not allow me to cancel so Docusign scrapped the entire good will ...

Catch-22 in spades ....

For some reason a solar installation company uses Docusign. I've told the reps how bad I think DocuSign is. Latest example: tonight I needed to go through its verification process because I had to complete one of the company's forms. I signed into Docusign's system successfully, its system wanted to verify me via email. Well, OK, maybe I didn't give them my cell number BUT when I tried to get customer support (probably a lost causes from what I've read in other reviews), I had to sign-in ...

No internal accountability for customer support

My complaint starts with David, who was the customer support representative I chatted with initially. He was not interested in looking into a technical issue going on with my account. His demeanor was disinterested and short, and when I asked if he could pass me to someone who might be able to look deeper, he felt the need to tell me he was busy with multiple chats, and ended the chat abruptly. That said, I believe this is a problem with the higher-ups in charge of designing the customer ...

Very very bad

Very very bad, we had tried 50 times to log in, 5 times we connected with an operator. 5 times disconnected because we had a translator with us. They don’t speak any other language than bad english or german. Tres tres mauvais, restez loin de cette application. Zéro support, on est mal content. Zeer ontevreden, amateuristisch en omslachtig. Zeer onbeleefde operatoren en telkens maar wachten wachten wachten. Nooit meer...