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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in June 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Spotsaas Editor’s POV

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 821-830 out of 2954

SA

Shahnawaz A

02/02/22

4.5 out of 5

"DocuSign eSignature is a trusted and reliable platform for digital signature work."

What do you like best about DocuSign? For me, a neat and fresh user interface helps for flawless navigation in order to complete the digital signature process. How intelligently the dashboard is designed, I don’t have words for it. Just upload the document, then get signed, then send and done. This platform supports integration with all customer management systems. I did integration with Salesforce CRM, which is very helpful and seamless. Integration with GoogleDrive and DropBox also help ...

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EG

Eric Gross

01/30/22

1 out of 5

Government ID Check Is Not Good

Government ID Check Is Not Good We were sold a bill of goods with this service. Our customers could not figure it out and we had a ton of complaints. We stopped using it and requested the credit be applied towards our account. No go. Today they are pushing us to buy more envelopes which is fine but now they tried to sneak in an service agreement. Sleezy outfit.

AU

Anonymous User

01/28/22

4 out of 5

"No longer use Docusign, but it was a great software program."

What do you like best about DocuSign? Docusign allowed our company to send documents to customers in an organized way! What do you dislike about DocuSign? Docusign became pricey the more documents we sent. What problems is DocuSign solving and how is that benefiting you? Docusign was convenient to send documents to be electronically signed rather than having customers sign them in person.

DA

Daisy A

01/26/22

5 out of 5

"This is a premium software very helpful and easy to use!!!"

What do you like best about DocuSign? Docusign is very simple and easy to use ,to upload documents and signing signatures i can say its the best digital signing software i ever had. What do you dislike about DocuSign? Our request are very basic if how much the modal add on is really costs for 4 licenses.Pratically speaking making add ons its not really a happy experience. Recommendations to others considering DocuSign: I would higly recommend Docusign as your excellent helping tools for ...

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DA

Daisy A

01/26/22

5 out of 5

"This is a premium software very helpful and easy to use!!!"

What do you like best about DocuSign? Docusign is very simple and easy to use ,to upload documents and signing signatures i can say its the best digital signing software i ever had. What do you dislike about DocuSign? Our request are very basic if how much the modal add on is really costs for 4 licenses.Pratically speaking making add ons its not really a happy experience. Recommendations to others considering DocuSign: I would higly recommend Docusign as your excellent helping tools for ...

Read more

MK

Mohsin K

01/25/22

4.5 out of 5

"Perfect solution for all digital signature during contract agreement."

What do you like best about DocuSign? There are a lot of features that I like most, and it's too helpful for me for my day-to-day digital signature work. DocuSign is fast and easy to use because of its intuitive UI, and all credit goes to neat&clean dashboard. It also tracks the activity done by the recipient on the document. Whenever a document is opened, modified, signed, etc., a notification will be sent from the platform end. Even Platform will send reminders if the digital document is ...

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VL

Veronique L

01/25/22

2 out of 5

"Too expensive and bug all the time!"

What do you like best about DocuSign? Unlimited template with standard plan and possibility of multiple users What do you dislike about DocuSign? Repeat bug in the program. The interface is not user-friendly. Way more expensive that other esignature program. Not possible to cancel your plan before the end of your cycle billing. What problems is DocuSign solving and how is that benefiting you? Sending multiple forms a day with one click

LH

Lyle H

01/24/22

0 out of 5

"Bug ridden and horrific support"

What do you like best about DocuSign? The idea is good. It should be a useful product. But it is NOT due to all the bugs and useless support What do you dislike about DocuSign? Bugs, bugs, more bugs, rude support, useless support, a total waste of time Recommendations to others considering DocuSign: Check out the real review sites. Try talking to their support. What problems is DocuSign solving and how is that benefiting you? I was trying to solve the problem of having multiple people sign ...

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T

Thomas

01/23/22

1 out of 5

I can't sign on

I can't sign on, can't get it to change passwords, finally got through to support. Not much help so far, keep asking the same questions and then on hold for a few minutes, then she comes back and states she is resetting, then comes back and asks questions again...... assinine. I need to change my company to Adobe Sign

D

Daryl

01/20/22

1 out of 5

Poor quality of service

I have many problems with stability of this platform. Support is very unhelpful.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].