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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in June 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Spotsaas Editor’s POV

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 801-810 out of 2954

SG

Sheila G

03/16/22

4 out of 5

"Excellent electronic signature product, competitive prices"

What do you like best about DocuSign? Pricing is extremely competitive with a paid plan, and I would compare it to most other eSignature products in our tests. The way it automatically reads the inputs of a load is mostly good, but sometimes it's a bit wrong and needs to be adjusted manually. For a basic signature form, it's awesome, and if you set up the templates manually, it's top-notch too. What do you dislike about DocuSign? The size and alignment of the fields are a bit poor and there ...

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BB

Benjamin Berrang

03/13/22

1 out of 5

Josh Tharpe said "The sun is barely up…

Josh Tharpe said "The sun is barely up on the west coast and *** has already thrown their first tantrum." For asking you to stop blasting me with emails after I already selected "unsubscribe"? Harrasment is not cool, neither is incompetence and rude customer service agents. You charged me for the "free" version through my school. (Did not even give me the free trial period) You blasted me with 14 emails trying to get me to purchase upgrades for a free version that you charged me with anyway.

AE

Alvin E

03/05/22

4.5 out of 5

"A big help with contracts"

What do you like best about DocuSign? The DocuSign website has a neat design that I enjoy using. Creating the documents is very easy for me, and most of the people I work with use it. The pricing is rather decent compared to other document signing services. We get notifications quickly through email. What do you dislike about DocuSign? I feel there are some legal vulnerabilities with DocuSign compared to standard hand-signed contracts. What problems is DocuSign solving and how is that ...

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DG

Duarte G

03/02/22

3.5 out of 5

"Professional working Process"

What do you like best about DocuSign? Easy to work and multiple options available, also easy to understand and operative. Love the mobile app, quite simple, and allows signing and other options. Mutch advanced than majority of competitors What do you dislike about DocuSign? Should have sms warning option available, high cost if you are a small company. What problems is DocuSign solving and how is that benefiting you? Is a easy to work with all types of users, independently of age.

GE

Gabri E

03/01/22

4.5 out of 5

"Docusing a nice software"

What do you like best about DocuSign? docusing can allow us to use electronic signing with multiple users that are not located in the same place, doing this process improves accessibility for the final users What do you dislike about DocuSign? The issue's related to customer support, the customer support is not good at all, at least for the time I was using it. also, there's no easy way to close your account if you need to What problems is DocuSign solving and how is that benefiting you? if ...

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CR

Christine R

02/18/22

3.5 out of 5

"Way better than paper!"

What do you like best about DocuSign? I like that Docusign allows all signers to access the documents remotely and on their schedule (unlike an in person signing meeting). I also like that locating a document that was previously uploaded is very simple-just in case the file copy gets lost, you can always go back to docusign. What do you dislike about DocuSign? I really dislike that you can not download completed documents en masse. You MUST download one by one by clicking each one and ...

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AP

Aaron P

02/17/22

5 out of 5

"Efficient service for digital signatures"

What do you like best about DocuSign? Adding DocuSign features to our documents only takes a few steps. The DocuSign website is easy to navigate. I figured out how to use all of its basic features without any problems. The signing features are backed by legal regulations, so we feel secure in our business activities when using DocuSign as a signing solution. I like that everything is digitized and logged in the DocuSign system. We can upload files easily and simply add fields to our ...

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YT

y Tina

02/16/22

1 out of 5

Very bad service

Very bad service, when you want to unsubscribe, make sure you call your visa company, otherwise you will be keep charge!

MS

Mark S

02/15/22

1 out of 5

"Docusign - FuseSign"

What do you like best about DocuSign? It is quite an easy system to use - generally user friendly What do you dislike about DocuSign? The Customer Service team act more like heavy sales people rather than customer nurturing Recommendations to others considering DocuSign: Be willing to have the agreement reviewed by an experienced legal practitioner. There could be hidden charges and packet fees that you may not be aware of. They can also shut you down with little to no notice period. What ...

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AP

Allen P

02/11/22

3.5 out of 5

"Review of DocuSign"

What do you like best about DocuSign? Easy to send material for signature without having to meet in person What do you dislike about DocuSign? Hard to keep all the files sent organized, might need a file folder in the program Recommendations to others considering DocuSign: Will allow you to send material that cannot be done in person with covid What problems is DocuSign solving and how is that benefiting you? Send required fee agreement right away to get hired by client on new cases

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].