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9.8

Spot Score

DocuSign - Electronic Signature Software

DocuSign Reviews in June 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.3

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DocuSign Reviews & Ratings

3.3

Good

Based on 2831 ratings & 2954 reviews

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terible

(534)

Spotsaas Editor’s POV

DocuSign is a powerful tool that excels in document handling and signing, making it a convenient choice for businesses and individuals. Users appreciate the ease of use for signing and managing documents. The platform's features simplify the process, saving time and effort. However, some reviewers have raised concerns about the customer service experience, ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 671-680 out of 2954

NW

Nicholas W

10/27/22

4.5 out of 5

"DocuSign Review"

What do you like best about DocuSign? It is fast and efficient and is integrated with our contracts management system, Ironclad. What do you dislike about DocuSign? Sometimes the drag and drop signature block parts do not fit and the sizes cannot be changed. What problems is DocuSign solving and how is that benefiting you? we have thousands of documents that require signature every year -- this makes this possible.

AO

Amarilys O

10/25/22

5 out of 5

"Makes signing documents easy from anywhere."

What do you like best about DocuSign? I can sign documents even from my phone. What do you dislike about DocuSign? There is nothing I dislike about docusign. What problems is DocuSign solving and how is that benefiting you? Admissions paperwork.

EW

Erica W

10/20/22

5 out of 5

"Docusign is a Time Saver"

What do you like best about DocuSign? Docusign allows for speedy document review so that contracts and other items can be easily signed off on to expedite processes to get jobs moving quickly. Instead of waiting for someone to be in person, as we have come into a world where working from home is a new normal, Docusign gives the flexibility to keep the flow of work moving from anywhere. What do you dislike about DocuSign? I personally have not run into any issues with Docusign for the needs ...

Read more

AU

Anonymous User

10/20/22

3.5 out of 5

"Overall positive"

What do you like best about DocuSign? I like how docusign tracks the status of documents and easily lets you know whose court its in. I like how you can see when someone opened up a document to read it. What do you dislike about DocuSign? I wish docusign, as it relates to integration with Procore, would update the contract dates within the commitment such as "issued on" "contract date" "Date signed" etc. What problems is DocuSign solving and how is that benefiting you? Docusign eliminates ...

Read more

BW

Bill W

10/19/22

5 out of 5

"Docusign makes contracts a breeze!"

What do you like best about DocuSign? Docusign makes business a breeze with digital contracts. These contracts are as good as paper and can be sent to people across the globe. Amazing idea and great execution! You can get a notification as soon as someone completes their sign. What do you dislike about DocuSign? Not much to say as far as dislikes. Only thing I would say is customizing forms could be a bit easier. It can be tricky to edit documents and add new fields. What problems is ...

Read more

AU

Anonymous User

10/04/22

3 out of 5

"Good product, can be more than needed for a smaller organization"

What do you like best about DocuSign? Ease of use, feature-rich. Can take a little longer to setup than I prefer. What do you dislike about DocuSign? Longer setup and document configuration time. I had some challenges with integration of workflow procedures. What problems is DocuSign solving and how is that benefiting you? It provides shared signature capture and I'm confident in their privacy and legal compliance. It allows us to complete complex workflows with better velocity.

AU

Anonymous User

10/04/22

3 out of 5

"Good product, can be more than needed for a smaller organization"

What do you like best about DocuSign? Ease of use, feature-rich. Can take a little longer to setup than I prefer. What do you dislike about DocuSign? Longer setup and document configuration time. I had some challenges with integration of workflow procedures. What problems is DocuSign solving and how is that benefiting you? It provides shared signature capture and I'm confident in their privacy and legal compliance. It allows us to complete complex workflows with better velocity.

AP

Amit P

09/27/22

4.5 out of 5

"Realize the benefits of integrating Servicenow App Engine with Docusign"

What do you like best about DocuSign? For our clients in a wide range of industries, including financial, healthcare, and technology firms as well as governmental organisations and educational institutions, electronic signature technology has developed into a crucial tool. Almost any agreement can be signed electronically across all business sectors and industries. DocuSign eSignature eliminates the costs included with printing, sending and storing agreements. It is really very easy to use ...

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AC

Allyson C

09/20/22

5 out of 5

"Wonderful product with great support"

What do you like best about DocuSign? I like using the product internally to send contracts to our signatory. What do you dislike about DocuSign? I've used and administered the e-signature and DocuSign Gen products extensively at multiple companies. The Salesforce integration is my favorite feature. It's come a long way in the past few years and is very easy to use and set up. My sellers love being able to generate sales orders and contracts without waiting for someone to draft them. I love ...

Read more

DB

David Bond

09/19/22

1 out of 5

Been using for a small business for 2…

Been using for a small business for 2 years now.... FEES always go up and they make changes and call you and e-mail you to upgrade. Now they double charged me for the past 3 months and getting someone to pay attention to my case is complicated. Easy to start but customer service sucks! Canceled my subscription and will take the financial hit. More than 70$ overcharged for 3 months in a row.... Garbage!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].