DocuSign Reviews in June 2026: User Ratings, Pros & Cons

"Extremely professional, excellent process."

What do you like best about DocuSign? The feeling of security it gives to my customers, as well as its eas of use. What do you dislike about DocuSign? Our customers sometimes get confused by the "offer" to start there own Docusign account upon completion of their process with us. I would like to see this part of the experience - which happens at the end of the process - removed or clarified. What problems is DocuSign solving and how is that benefiting you? Docusign helps us ensure security ...

"Average product with basic tools"

What do you like best about DocuSign? Average product with basic tools. Does the job at the end of the day, but there are much more affordable options out there. What do you dislike about DocuSign? If the templates were a little easier to set up it would be great. What problems is DocuSign solving and how is that benefiting you? We no longer have to depend upon faxed documents as proof that our clients agree to our policies and standards.

"An Admin's Experience for Almost 5 years"

What do you like best about DocuSign? I really liked that it's pretty user-friendly for end users. Also, I've appreciated how when there are system issues for our end users-- it's usually not the DocuSign software that's the issue. What do you dislike about DocuSign? The new managed shared access feature for our needs in the insurance businesses. It's really tough to deal with this new feature because we have many users in-house that need to see other users' inboxes. Even tougher for our ...

"DocuSign is the standard for managing electronic agreements"

What do you like best about DocuSign? I like the ease of use and the friendly UI What do you dislike about DocuSign? Honestly, I can't think of anything I don't like about DocuSign What problems is DocuSign solving and how is that benefiting you? paperwork. It saves me from actual paper

"User Friendly Esignature Tool"

What do you like best about DocuSign? Docusign is a user friendly tool that helps our firm save a ton of paper as well as lower the expenses we had been paying on postage and overnight mail for documents. What do you dislike about DocuSign? There is some additional functionality that docusign could provide around making changes by different users at different parts of the review process that we use. What problems is DocuSign solving and how is that benefiting you? Docusign solves the ...

"company software"

What do you like best about DocuSign? The user interface is easy to use and modern. What do you dislike about DocuSign? The upload file size limitation is too small. What problems is DocuSign solving and how is that benefiting you? electronic signature is easy for remote work

"Great system for sending onboarding docs"

What do you like best about DocuSign? When we used docusign as a stand-alone system for onboarding, the bulk send feature was highly beneficial. Being able to send 100s of packets at one time was a major time saver and not having to complete all of these steps in-person on the first day is a big time-saver as well. What do you dislike about DocuSign? I'm not in love with the Salesforce integration. We cannot bulk send without having an understanding of code and the support team was not able ...

"Pioneer product but needs to grow with the current market"

What do you like best about DocuSign? I love how direct Docusign makes assigning signatures and data points in contracts. The product looks official when you see it, and of course, the name is well known. Your clients feel safe opening and signing when they receive something from Docusign. It can be quite easy to figure out as a beginner. What do you dislike about DocuSign? The pricing has become so outrageous compared to its competitors. I never even thought to look at another product ...

"Good enough product. Poor customer service"

What do you like best about DocuSign? We have been using the base paid plan for several years. Base product is good enough. Reliable. Gets the job done. Everyone knows DocuSign. What do you dislike about DocuSign? Even the base plan is significantly more expensive than the competition. Customer support is really poor when you need help. I recently logged a ticket for an urgent issue and it has been two business days and no one has responded. What problems is DocuSign solving and how is that ...

"Good enough product. Poor customer service"

What do you like best about DocuSign? We have been using the base paid plan for several years. Base product is good enough. Reliable. Gets the job done. Everyone knows DocuSign. What do you dislike about DocuSign? Even the base plan is significantly more expensive than the competition. Customer support is really poor when you need help. I recently logged a ticket for an urgent issue and it has been two business days and no one has responded. What problems is DocuSign solving and how is that ...