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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 361-370 out of 2954

HH

Hass H

08/29/23

4 out of 5

Fairly easy to use and customisable.

Date of experience: August 30, 2023

L

LJB

08/29/23

5 out of 5

Easy to use

Easy to use, quick and effective.

RF

Rachael Fitzpatrick

08/29/23

5 out of 5

its great!!!!!!!!!!!!

Date of experience: August 30, 2023

SJ

Suze Jones

08/29/23

5 out of 5

DocuSign is really useful

DocuSign is a really useful, intuitive application, which has definitely streamlined processes within our business. HR onboarding has been most notably improved, and I would have no hesitation in recommending its use.

JS

Jamie Shemeld

08/29/23

5 out of 5

Nice and easy exactly what is says on…

Nice and easy exactly what is says on the tin

DS

Dominic Stormont

08/28/23

5 out of 5

Superb and straight forward

Date of experience: August 29, 2023

JN

Jonathan Noden-Wilkinson

08/28/23

5 out of 5

Ease of use

Ease of use. All good

K

klara

08/28/23

5 out of 5

all is perfect

Date of experience: August 29, 2023

TW

Tinus Willem Steenkamp

08/23/23

5 out of 5

Efficient and simple.

Date of experience: August 24, 2023

AU

Anonymous User

08/22/23

4 out of 5

"Simple to use, easy for end users"

What do you like best about DocuSign? The interface makes it really simple to upload documents and send them out for signature. It is helpful that you can set the signing order as an option and that you can send copies of the signed documents to others. What do you dislike about DocuSign? There's not much I dislike, but adding the signature blocks and filling in blanks of documents cna be a little tedious in the way the interface is set up to resize and format text. What problems is ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].