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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2761-2770 out of 2954

RB

Robert B

06/30/14

5 out of 5

"Docusign experiences"

What do you like best about DocuSign? That the product is darn near fool proof for my clients. It scrolls them to the signature points, the area is flashing yellow, and will not send back a partially signed document. Also, if the recipient fools with the signature box, short of selecting for signature, the integrity of the document and effort remains. I have used other products that attempt to digital signature service and they pale to the effective and efficient construction of the ...

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PC

Paul C

06/30/14

5 out of 5

"New Home Sales"

What do you like best about DocuSign? Being in new home sales, I love the ability to make life for my home buyers convenient. DocuSign has given me the ability to send over change orders, addendums etc... for their review and acceptance. What do you dislike about DocuSign? The only thing that I would like to see is the time out changed before having to look back in. Also the ability to create a template from an existing document.. Recommendations to others considering DocuSign: I would ...

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AU

Anonymous User

06/30/14

5 out of 5

"DocuSign review"

What do you like best about DocuSign? Very easy to use for my clients. Also very easy to load documents. I would very likely recommend DocuSign to anyone and everyone. What do you dislike about DocuSign? As a real estate agent DocuSign needs to have a time button also. What problems is DocuSign solving and how is that benefiting you? Clients can easy use DocuSign.

MP

Marie P

06/30/14

5 out of 5

"Time saver"

What do you like best about DocuSign? It saves time for me, the Realtor, and also for the clients who have busy schedules. It is secure and allows the client freedom form copies of paper. They can download to their computer. What do you dislike about DocuSign? The program works great. I can t think of any thing that is difficult to navigate. What problems is DocuSign solving and how is that benefiting you? It helps with time management, as you dont need to physically set up an appointment ...

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RE

Rachael E

06/30/14

5 out of 5

"Docusign makes signing docs sooo easy and stress free."

What do you like best about DocuSign? I've saved so much gas and time by having my clients sign online. What do you dislike about DocuSign? There's nothing I don't like! It's very inexpensive when you could all the gas I save and time in driving to my client's. Recommendations to others considering DocuSign: This product will save you so much time and money!! What problems is DocuSign solving and how is that benefiting you? 100 percent of my clients have access to email and the internet. So ...

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CW

Carla W

06/30/14

5 out of 5

"Describe your experience with this product in a short sentence."

What do you like best about DocuSign? I like how quickly the system works. It is nearly immediate! What do you dislike about DocuSign? I don't like the little lines above and below the signatures/initials that are electronically signed. What problems is DocuSign solving and how is that benefiting you? It makes it a lot easier to work with clients that live in other cities.

JS

Joe S

06/30/14

5 out of 5

"We use Docusign every single day and don't know how we would operate without it now."

What do you like best about DocuSign? Simple to use after a little training. Works all the time. What do you dislike about DocuSign? I would like to see some tutorials that I could watch on Youtube What problems is DocuSign solving and how is that benefiting you? Applications, general release forms, payroll direct deposit sign ups, timecards, etc. Mailing and faxing release forms, hundreds of dollars a month x 1 year we've been using it, over 1500.00 and we're a little company.

CB

Cheryl B

06/30/14

5 out of 5

"Easy to Use - Has made business simpler"

What do you like best about DocuSign? This product is REALLY easy to use. I have never taken any training on it, I just started using it. I am sure I don't know all the functionality it can do. What do you dislike about DocuSign? I haven't really found anything I dislike yet. Recommendations to others considering DocuSign: I have used other programs for digital signatures and this is by far the easiest program I have used. What problems is DocuSign solving and how is that benefiting you? I ...

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SB

Shannon B

06/26/14

4.5 out of 5

"Easy to Execute Contracts"

What do you like best about DocuSign? I love that I don't have to print paper and I can quickly execute my contracts. What do you dislike about DocuSign? I don't dislike much. It is simple to use and has rarely given me an issue. I do get several emails when I have a pending agreement to sign, which can fill my inbox. What problems is DocuSign solving and how is that benefiting you? Response Time and Accuracy

SL

Stephanie L

05/22/14

4.5 out of 5

"Excellent, responsive customer support and easy to use product."

What do you like best about DocuSign? The ease of use and how user-friendly it is for clients to sign using DocuSign. What do you dislike about DocuSign? Glitches that can occur from time to time. Recommendations to others considering DocuSign: Try it and give it a chance. It will make the signing process much more efficient. What problems is DocuSign solving and how is that benefiting you? DocuSign greatly helps our agents save time by not having to drive all over the place for signatures. ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].